RAYCHELLE KELLY
Stone Mountain
Summary
Experience in managing accounts receivable processes. Proficient in invoice processing, payment tracking, and resolving discrepancies. Strong focus on team collaboration and achieving financial goals. Reliable and adaptable to changing business needs. Skilled in using accounting software and maintaining effective communication.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Specialist
AUS/PEOPLES MARK
02.2024 - 03.2025
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
REMARKETING COORDINATOR
STELLANTIS AUTOMOBILE FINANCE
03.2022 - 01.2024
- Contacting consumer and business clients via telephone , email and regular mail.
- Composing and sending reinstatement notices.
- Working accounts 60-180 past due.
- Reviewing Installment contracts.
- Counseling clients on the on the finer details of their installment contracts.
- Enhanced documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Operations Manager
Plaza Services
03.2016 - 11.2021
- Manage daily operations including all stages of the collections process from purchase , placement thru enforcement.
- Managing 5-10 employees
- Work closely with other internal area that have a impact on the collections process.
- Ensure continuous improvement of both internal and external key performance indicators.
- Provide exceptional customer service.
- Create and implement initiatives that improve performance, efficiencies and qualities of operations.
- Performance monitoring/QA of both processes staff.
- Strengthen the organization by performing ongoing professional development of staff via mentoring, motivating, coaching, training and rewarding.
- Develop best-in-class collection practices that continuously enhance the client experience and drive business objectives.
- Swiftly identify cause and cure of any negative performance trends
- Facilitate client calls to review performance ,trends and improvement suggestions in a collaborative manner that allows for an ongoing strong partnership and continued future of shared success.
Retention Specialist / Assistant Team Lead
Aaron's Lease
05.2012 - 09.2015
- Contacting customers via telephone and by mail.
- Negotiating payments and or return of leased merchandise
- Skiptracing
- Working directly with the local stores within an assigned region
- Dealing directly with various members of upper management such as Regional Managers and Vice Presidents
Resolution Specialist
Resolvlon
04.2011 - 04.2012
- Handling repossessions for large to midsize banks and finance companies'
- Contacting customers via telephone and mail to gain location information for the collateral
- Skiptracing
- Working very closely with repo agents and wrecker services
- Meeting and exceeding my assigned goals on a regular basis.
Manager
Just Right Auto Sales
03.2008 - 03.2011
- Account maintenance on Subprime Auto Loans.
- Management of 6-8 employee.
- Conducting field chases and interviews with customers
- Sales of additional products and services.
- Always hitting and/or exceeding collections and sales goals.
Education
Paralegal Studies
Kennesaw
Kennesaw, GAAssociates - Business Administration
Harry S Truman College
Chicago, IL05.1993
Skills
- Microsoft Excel
- Accounts receivable
- Aging reports analysis
- Accurate payment posting
- Investigative research
- Payment negotiations
- Customer service support
- Codes reviewing
Certificate
Professional Collections Specialist 05/2010
Certified Manager 09/2012
Professional Collections Manager 05/2014
Timeline
Accounts Receivable Specialist
AUS/PEOPLES MARK
02.2024 - 03.2025
REMARKETING COORDINATOR
STELLANTIS AUTOMOBILE FINANCE
03.2022 - 01.2024
Operations Manager
Plaza Services
03.2016 - 11.2021
Retention Specialist / Assistant Team Lead
Aaron's Lease
05.2012 - 09.2015
Resolution Specialist
Resolvlon
04.2011 - 04.2012
Manager
Just Right Auto Sales
03.2008 - 03.2011
Paralegal Studies
Kennesaw
Associates - Business Administration
Harry S Truman College
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