Raye Daniel
Riverdale
Summary
Customer care representative with expertise in complaint resolution and CRM software. Demonstrated success in improving service delivery and building customer loyalty. Strong data management skills enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Humana
Riverdale
09.2025 - Current
- Resolved customer complaints and issues promptly to ensure customer satisfaction and loyalty.
- Assisted customers with inquiries and provided accurate information about services.
- Handled high-volume customer interactions with a positive attitude to foster a welcoming environment.
- Tracked customer interactions and maintained accurate records using CRM software to enhance service delivery.
Front Desk Receptionist
Sleep Inn Hotel
Peachtree City
04.2019 - 01.2025
- Managed guest check-ins and check-outs with precision to enhance operational efficiency.
- Coordinated room reservations using hotel management software to optimize occupancy rates.
- Answered phone calls promptly, providing professional responses to inquiries.
- Performed data entry into computer systems to ensure accuracy of customer information.
Healthcare Coordinator
Emory Hospital
Decatur
12.2019 - 01.2021
- Coordinated patient schedules and appointments across multiple healthcare services.
- Assisted with insurance verification and explained benefits to patients.
- Assisted with insurance verification and clarified benefits, improving patient understanding.
- Supported physicians by scheduling appointments, arranging laboratory tests, and organizing referrals.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL06-2025
Skills
- Customer service and support
- Complaint resolution
- CRM software expertise
- Data management
- Appointment scheduling
- Service enhancement
- Multitasking
- Inbound customer service
- Claims monitoring and processing
- Insurance verification
Timeline
Customer Care Representative
Humana
09.2025 - Current
Healthcare Coordinator
Emory Hospital
12.2019 - 01.2021
Front Desk Receptionist
Sleep Inn Hotel
04.2019 - 01.2025
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy