Ray'Keyah Matthews
Riverdale,GA
Summary
Greetings, my name is Ray'Keyah Matthews, and I am currently seeking employment. I have a great amount of experience of different jobs and titles. I am a good listener learner and team player. To be a leader to my team, live a balanced life and make a difference. To inspire others to achieve great things. To thrive in my journey through life and learn life's lessons along the way. To be kind to others and myself. My work ethic is great, but I am always willing to better myself. I'm great with computers typing team building and much more.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Nutrition
Emory University Hospital
2024.11 - 2026.02
- Prepped food for the cafeteria line and also served it the people staying at the rehab home
- Performed full nutritional assessments.
- Worked with food service personnel to update patient meal programs and public cafeteria menus.
- Ensured compliance with health codes by performing regular inspections of kitchen areas and equipment.
- Managed to run a cafeteria a huddle on my own
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Handmade up to 400 sandwiches a day myself
Security Guard
Vets Securing American Security
2020.02 - 2024.09
- Secures premises and personnel by patrolling property
- Monitoring surveillance equipment
- Investigates security breaches, incidents, and other alarming behavior
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Secured personnel and premises by inspecting buildings and patrolling property.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols, identifying and addressing potential security breaches effectively.
- Responded promptly to alarms and incidents, coordinating with law enforcement when necessary.
- Trained and mentored junior security staff on protocols and emergency response procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Remote Customer Service Representatives
Progressive
2019.12 - 2020.11
- Taking company calls, answer their question, confirm company orders and purchase
- Handling inbound calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries efficiently through multiple communication channels.
- Enhanced customer satisfaction by implementing effective problem-solving techniques.
- Streamlined processes for handling claims, increasing operational efficiency.
- Analyzed customer feedback to identify trends and recommend service improvements.
Education
High School Diploma -
Banneker School
Atlanta, GA05.2014
Associate of Arts -
Atlanta Metropolitan State College
Atlanta, GA2013
Skills
Food safety management
Cooking
Analysis skills
Organizational skills
Dispatching
Freight
Warehouse experience
Materials management
Inside sales
Microsoft Outlook
Writing Skills
Security
Food preparation
Toddler Care
Laboratory experience
Microsoft Excel
Problem solving skills
Kitchen experience
CCTV
Microsoft Word
Data entry
Preschool experience
Microsoft Access
Communication skills
Childhood development
Customer service
Experience with children
Dishwashing
Surveillance
Typing
Childcare
Care plans
Culinary experience
Restaurant experience
Kitchen management
Food procurement
Meal preparation
Food safety management
Certification
- Driver's License
- Guard Card
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Food and Nutrition
Emory University Hospital
2024.11 - 2026.02
Security Guard
Vets Securing American Security
2020.02 - 2024.09
Remote Customer Service Representatives
Progressive
2019.12 - 2020.11
High School Diploma -
Banneker School
Associate of Arts -
Atlanta Metropolitan State College