Raymone Carter
Decatur
Overview
11
11
years of professional experience
Work History
Service Advisor
Nalley BMW of Decatur
04.2026 - Current
- Assisted customers in identifying service needs and scheduling appointments efficiently.
- Provided accurate information on services, pricing, and vehicle maintenance options.
- Collaborated with technicians to ensure timely completion of services and repairs.
- Utilized dealership software to document customer interactions and service history effectively.
- Maintained accurate records of services performed, parts used, and customer interactions to enhance workflow.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
Service Advisor
Audi Atlanta
04.2023 - 04.2026
- Ensured high levels of customer satisfaction through proactive communication and follow-ups.
- Managed inventory of parts and supplies, ensuring availability for service operations.
- Addressed customer inquiries and concerns promptly to enhance overall service experience.
- Supported marketing initiatives by promoting service specials and loyalty programs to clients.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and tools.
Service Manager
Rick Case Kia/Hyundai
04.2018 - 05.2022
- Led automotive service team to achieve operational excellence through effective workflow management.
- Coordinated scheduling for service appointments, optimizing technician workload and minimizing customer wait times.
- Analyzed service department performance metrics, identifying areas for improvement and driving strategic initiatives.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
Service Advisor
Atlanta Toyota
07.2015 - 05.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with team members to streamline service processes and improve overall efficiency in operations.
- Educated customers on vehicle maintenance recommendations to promote proactive care and service loyalty.
- Adapted quickly to evolving automotive technologies and service protocols to meet customer needs effectively.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Lakeside High School
Atlanta, GA05.2013
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Complaint resolution
- Client rapport
- Quality control
- Customer retention
- Warranty claims process management
Timeline
Service Advisor
Nalley BMW of Decatur
04.2026 - Current
Service Advisor
Audi Atlanta
04.2023 - 04.2026
Service Manager
Rick Case Kia/Hyundai
04.2018 - 05.2022
Service Advisor
Atlanta Toyota
07.2015 - 05.2018
High School Diploma -
Lakeside High School