Rayn Dubovsky
Atlanta
Summary
Barista Trainer at Starbucks with a proven track record in enhancing customer relationships and optimizing team performance. Expert in training new hires on menu recipes and cash management, while fostering a collaborative environment. Recognized for outstanding service with two MUG Awards, demonstrating both leadership and exceptional customer engagement skills.
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Starbucks
01.2019 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching to share knowledge and expertise of procedures, expectations and safety standards
- Developed excellent multitasking capabilities in a fast-paced environment that requires accuracy and precision, while serving up to 40 customers every half hour
- Contribute to increasing customer connection scores resulting in long-lasting and continuing customer relationships
- Learned new drinks and procedures first, and instructed team members on how to properly complete each.
- Maintained regular and consistent attendance and punctuality.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Listened carefully to customer requests and created personalized beverages, which improved sales.
- Handled cash and processed payments accurately to avoid errors.
- Maintained a 20+ hour work week to meet Starbucks College Achievement Plan expectations and complete my degree
- Recognized as a two-time recipient of the Starbucks MUG Award for outstanding customer service and team support
Education
Sustainability Studies
Arizona State University
Tempe, AZ04-2025
Skills
- Trained new hires on menu recipes, pos computer systems, company standards, and customer service expectations
- Memorized over 50 menu item recipes to create customized beverages for 200 customers a day
- Built rapport with new and returning customers to promote the company's mission and values
- Optimized workflow by maintaining a clean and organized work space
- Accurately managed cash flow operations, including distribution of barista tips
- Collaborated with 3-7 employees each shift to strategize and exceed company performance metrics
- Perform complete inventory checks of stocks and supplies at directed intervals
- Defuse volatile customer interactions calmly and courteously while upholding company policy
- Capable of multitasking to ensure workflow efficiency
Awards
Two-time recipient of the Starbucks MUG Award for outstanding customer service and team support.
Languages
English
Native or Bilingual
Timeline
Barista Trainer
Starbucks
01.2019 - Current
Sustainability Studies
Arizona State University
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