- Knitting and Crocheting
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Avid Reader
- Graphic Design
- Supporting STEM education initiatives and mentorship programs
- Web Development and Design
- Volunteering
Rayna Chavez
Duluth
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
7
7
years of professional experience
Work History
Passport Agent
Gwinnett County Public Library
07.2023 - Current
- Stayed up-to-date on relevant changes in laws, policies, and procedures related to passport services, ensuring accurate guidance was provided to applicants.
- Handled complex cases involving special circumstances or exceptions by thoroughly researching available options and providing clear guidance for applicants.
- Developed a system for tracking pending applications effectively, enabling timely follow-ups and reducing the backlog of unprocessed requests.
- Maintained strict compliance with federal regulations and guidelines, ensuring all passport applications met required standards.
- Collaborated with team members to handle high-volume periods effectively, maintaining a smooth workflow during peak seasons.
- Managed sensitive information with discretion, maintaining confidentiality of applicant''s personal data at all times.
- Ensured accuracy in data entry for passport applications, reducing errors and improving overall office efficiency.
- Assisted in training new employees on department protocols and best practices, contributing to a more cohesive team environment.
Library Associate
Gwinnett County Public Library
05.2023 - Current
- Increased membership numbers through targeted outreach efforts aimed at underrepresented groups within the community.
- Provided reference assistance to patrons, utilizing various print and digital sources to answer questions accurately and efficiently.
- Streamlined book circulation process for improved efficiency and reduced wait times for patrons.
- Enhanced library user experience by providing exceptional customer service and assisting with information requests.
- Promoted library resources through social media campaigns, increasing awareness and usage of available services.
- Facilitated educational workshops on topics such as research skills, digital literacy, or citation formats for diverse audiences.
- Developed instructional materials, such as guides and tutorials, to enhance patrons'' understanding of library resources.
Library Assistant
Athens-Clarke County Library
01.2018 - 03.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
Education
Associate of Science - Web Development
Central Georgia Technical College
Macon, GA12-2026
Skills
- Document verification
- Cross-cultural sensitivity
- Filing systems
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
Interests
Timeline
Passport Agent
Gwinnett County Public Library
07.2023 - Current
Library Associate
Gwinnett County Public Library
05.2023 - Current
Library Assistant
Athens-Clarke County Library
01.2018 - 03.2022
Associate of Science - Web Development
Central Georgia Technical College
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