Rayshawn Payne
Gainesville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Production Associate
Kipper Tool
01.2023 - Current
- Assisted in the preparation of production orders, ensuring accuracy and efficiency.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Performed routine maintenance on equipment used in the production process.
- Inspected finished products for defects before packing them for shipment.
- Operated automated machines used in the assembly line according to established procedures.
- Analyzed data from daily operations reports to identify areas needing attention or adjustment.
- Provided support to supervisors by completing paperwork, organizing files, and scheduling meetings.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Stocked shelves with necessary materials needed for production operations.
- Repaired defective parts or components using hand tools or power tools.
- Sorted items into appropriate bins according to type or size.
- Unloaded completed products from conveyors after they had been inspected.
- Examined final products for conformance with quality and design standards.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Loaded pallets onto trailers for shipment.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Determined precise timing of etching based on material thickness and target thickness.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Used templates and drawings to complete product according to specifications.
- Counted, recorded and maintained supplies inventory.
- Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
Customer Service Representative
Tractor Supply Company
07.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Production Worker
Mincey Marble
09.2022 - 01.2023
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Verified accuracy of finished products against work orders or blueprints.
- Cleaned up work area at end of shift to maintain safe working environment.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Produced quality products by palletizing, packaging and assembling finished items.
Polybag
Pilgrim Pride
05.2022 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Foothills Charter School
Athens, GA05-2019
Etiology
Brenau University
Gainesville, GASkills
- Organization
- Supervision and leadership
- Research
- MS Office
- Multitasking
- Verbal Communication
- Friendly, Positive Attitude
Certification
- Forklift
- Pallet jack
- First Aid
- Etching
Education and Training
other
Timeline
Customer Service Representative
Tractor Supply Company
07.2024 - 12.2024
Production Associate
Kipper Tool
01.2023 - Current
Production Worker
Mincey Marble
09.2022 - 01.2023
Polybag
Pilgrim Pride
05.2022 - 09.2022
High School Diploma -
Foothills Charter School
Etiology
Brenau University
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