Reagan E. Harper
Warner Robins
Summary
I am a motivated professional with a Bachelor of Science in Criminal Justice from Alabama State University. I am currently a Graduate Student at Kennesaw State University majoring in Conflict Management. My background spans Human Resources, education, and customer service, where I’ve developed excellent communication, interpersonal, and organizational skills. Through my work as a Human Resource Assistant, Substitute Teacher, and extensive volunteer service, I have built expertise in mentoring, conflict resolution, and team collaboration. I bring a “don’t give up” attitude to every task, ensuring projects are thoroughly reviewed and accurately completed. I am passionate about service, leadership, and making a positive impact in both professional and community settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Graduate Research Assistant
Kennesaw State University
Kennesaw, GA
01.2026 - Current
Substitute Teacher
Spur Staffing
08.2023 - Current
- Keeping order and everything running smoothly in a classroom setting
- Implementing lesson plans and creating my own lesson plans if there were none
- Providing instructions, along with aiding students who need help with assignments.
- Engaging and mentoring students positively by making sure they understand and comprehend work given to them
- Maintaining control and discipline in a classroom
- Working with school staff for support and clarification
Human Resource Assistant
Alabama State University
09.2021 - 05.2023
- Maintaining personnel records, such as addresses, earnings, absences, and termination dates
- Welcoming new employees and helping them feel part of the team
- Addressing employee questions and concerns, assisting with conflicts, and documenting grievances
- Coordinating employee activities and events, and ensuring that required staff and materials are prepared
- Answering phones, organizing files, and scheduling appointments
- Assisted with coordinating hiring recruitment events from various federal agencies and non-federal companies
- Assist with onboarding appropriate forms, preparing personnel folders for new employees, and ensuring they receive any required equipment and badges
Hostess
Cheddar’s Scratch Kitchen
06.2017 - 06.2019
- Greeted and welcomed customers.
- Completed dining orders and managed seating; made efforts to ensure customers had an enjoyable dining experience.
- Managed reservations and took orders by phone.
- Assisted with stocking and ordering supplies.
- Ensured tables were clean and organized.
- Addressed customer concerns and inquiries as needed and elevated if I could not resolve the matter myself.
- Assisted with scheduling at times when other employees would call out unexpectedly; helped the manager rearrange work shifts, assigned areas and call other employees to work.
Education
Master's - Conflict Management
Kennesaw State University
Kennesaw, GA12-2026
Bachelor of Science - Criminal Justice
Alabama State University
05-2023
Skills
- Teamwork and collaboration
- Analytical thinking
- Self-directed and motivated
- Academic presentations
Affiliations
- Member of the National Council of Negro Women, whose mission is to lead and empower women of African descent, their families and communities.
- Nominated membership in the National Society of Leadership and Success (NSLS) as an exemplary student exceeding the criteria for membership.
- Member of the Alabama State Chapter of the NAACP
- Member of Delta Sigma Theta Sorority, Incorporated.
Certification
General Civil Mediation Certification
Timeline
Graduate Research Assistant
Kennesaw State University
01.2026 - Current
Substitute Teacher
Spur Staffing
08.2023 - Current
Human Resource Assistant
Alabama State University
09.2021 - 05.2023
Hostess
Cheddar’s Scratch Kitchen
06.2017 - 06.2019
Master's - Conflict Management
Kennesaw State University
Bachelor of Science - Criminal Justice
Alabama State University
ADDITIONAL VOLUNTEER EXPERIENCE
- Aug 2016-May 2019-Youth Mentor/Counselor
- Served as a mentor and youth counselor at local elementary schools.
- Establish schedules and assignments for other mentors and counselors.
- Drafted and assisted with the implementation of Student Mentor Participation program guidelines and established acceptable rules of behavior for mentors to abide by
- Greeted teachers, parents, and students during various student events.
- Participated in “Read to Succeed” events providing books and reading stories.
- Counseling students on establishing good study habits, time management, as well as wellness so they can begin to learn stress management techniques.
- Advised students on the dangers of drug use, coping with peer pressure, and creating a positive and supportive peer group.