Reba Atkinson
Flowery Branch
Summary
Dynamic Customer Support Specialist with a proven track record at Northstar Print & Promotions, excelling in order processing and inventory management. Skilled in resolving discrepancies and fostering customer relationships with empathy and patience, driving on-time delivery and enhancing overall satisfaction. A collaborative team player committed to achieving business goals and improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Northstar Print & Promotions
Flowery Branch
08.2020 - Current
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Coordinated with warehouse personnel regarding shipping schedules for timely delivery.
- Created purchase orders for suppliers based on customer requirements.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Monitored inventory levels and documented replenishment requirements.
- Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Resolved discrepancies in order processing by coordinating with customers and vendors.
- Answered customers' questions about products, prices, and availability.
- Operated handheld scanners and computer terminals to document updates.
- Ensured accurate completion of paperwork associated with each order including customs documents.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
Inside Sales Manager
Applied Industrial Technologies
Flowery Branch
06.2019 - 07.2020
- Identified areas where processes could be improved within the organization in order to streamline operations.
- Coached, developed and motivated team to achieve revenue goals.
- Participated in weekly strategy sessions with executive leadership team to brainstorm new ideas for growth initiatives.
- Fielded customer feedback and complaints.
- Increased company profit through effective employee training.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Resolved customer complaints regarding sales and service.
- Analyzed customer data to identify potential opportunities for growth in new markets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Provided technical support when needed for customers who had questions about products or services.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Communicated with repeat customers to build long-term relationships.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
East Hall High
Gainesville, GA05-1992
Skills
- Order processing
- Inventory management
- Shipping coordination
- Customer communication
- Data entry
- Purchase orders
- Technical support
- Discrepancy resolution
- Attention to detail
- Problem solving
- Email communication
- Microsoft windows and office
- Empathy and patience
- Incoming call management
- Tracking and documentation
- Collaborative team player
- Issue follow up
References
References available upon request.
Timeline
Customer Support Specialist
Northstar Print & Promotions
08.2020 - Current
Inside Sales Manager
Applied Industrial Technologies
06.2019 - 07.2020
High School Diploma -
East Hall High
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