Summary
Overview
Work History
Education
Skills
Timeline
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Reba Johnson

Lawrenceville

Summary

Dynamic and results-driven professional with extensive experience in store operations and team management. As a Keyholder Manager at Belk, I enhanced customer satisfaction through effective task delegation and employee scheduling, leading to a notable increase in repeat business. Proven ability to foster strong client relationships and drive operational efficiency.

Overview

48
48
years of professional experience

Work History

Keyholder Manager

Belk
08.2004 - 09.2023
  • Accepted and processed customer returns.
  • Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.

Owner

Johnson Monuments
06.1987 - 04.2003
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Supervisor

Sears
05.1975 - 05.1986
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Central Gwinnett
Lawrenceville, GA

Skills

  • Store operations
  • Team management
  • Task delegation
  • Employee scheduling

Timeline

Keyholder Manager

Belk
08.2004 - 09.2023

Owner

Johnson Monuments
06.1987 - 04.2003

Supervisor

Sears
05.1975 - 05.1986

Central Gwinnett

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Reba Johnson