Reba Johnson
Lawrenceville
Summary
Dynamic and results-driven professional with extensive experience in store operations and team management. As a Keyholder Manager at Belk, I enhanced customer satisfaction through effective task delegation and employee scheduling, leading to a notable increase in repeat business. Proven ability to foster strong client relationships and drive operational efficiency.
Overview
48
48
years of professional experience
Work History
Keyholder Manager
Belk
Buford, GA
08.2004 - 09.2023
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
Owner
Johnson Monuments
Lawrenceville, GA
06.1987 - 04.2003
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Supervisor
Sears
Tucker, GA
05.1975 - 05.1986
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Central Gwinnett
Lawrenceville, GASkills
- Store operations
- Team management
- Task delegation
- Employee scheduling
Timeline
Keyholder Manager
Belk
08.2004 - 09.2023
Owner
Johnson Monuments
06.1987 - 04.2003
Supervisor
Sears
05.1975 - 05.1986
Central Gwinnett