Rebecca Chambers
Griffin
Summary
Parts Counter Specialist with expertise in parts procurement and inventory management. Demonstrated problem-solving skills and dedication to high-quality customer service. Proven track record of enhancing operational processes and ensuring inventory accuracy. Dedicated Parts Counter Specialist focused on quality assurance and customer relationship management. Recognized for problem-solving skills and effective communication, contributing to streamlined operations and enhanced service delivery.
Overview
13
13
years of professional experience
Work History
Parts Department Associate
Sons Automotive Group
McDonough
11.2021 - Current
- Collaborated with technicians to expedite procurement processes and assess parts needs.
- Conducted quality control checks on parts to ensure compliance with industry standards.
- Developed vendor relationships to secure competitive pricing and improved delivery options.
- Responded effectively to customer inquiries regarding parts availability and specifications.
- Reviewed inventory records regularly to maintain accurate stock levels.
- Utilized ERP software for tracking inventory and generating comprehensive reports.
- Ensured safety regulations compliance in handling and storage of parts.
- Identified discrepancies between actual stock levels and system data, reporting findings promptly.
Parts Counter Specialist
Cronic Nissan
Griffin
05.2017 - 11.2021
- Collaborated with the service department to fulfill parts requests promptly.
Store Manager
NAPA Auto Parts - Genuine Parts
Peachtree City
09.2012 - 12.2016
- Developed and implemented staff training programs to enhance team performance and service quality.
- Led weekly team meetings to discuss sales goals, operational updates, and employee development.
- Streamlined inventory management processes to improve accuracy and reduce stock discrepancies.
- Enhanced customer experience by actively soliciting feedback and addressing concerns promptly.
- Monitored compliance with operational standards to ensure a safe and efficient working environment.
- Coordinated promotional events to drive sales and increase foot traffic in the store.
- Utilized data analysis to forecast sales trends and adjust inventory levels accordingly.
- Established effective communication channels among team members to foster collaboration and knowledge sharing.
- Trained staff on effective sales techniques to increase average transaction value and customer satisfaction.
- Developed visual merchandising displays that aligned with brand standards and attracted customer attention.
- Conducted performance evaluations to assess team development and identify areas for improvement.
- Managed scheduling to optimize labor costs while ensuring adequate staffing levels during peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Education
GED -
Southern Crescent Technical College
Griffin, GA06-2004
Skills
- Inventory management and ERP software
- Vendor negotiation and parts procurement
- Quality control and cycle counting
- Shipping and receiving logistics
- Customer relationship management
- Sales support and up-selling strategies
- Problem-solving and report generation
- Parts documentation and identification
- Operations management and delivery coordination
- Email communication and verbal skills
- Customer service excellence
Timeline
Parts Department Associate
Sons Automotive Group
11.2021 - Current
Parts Counter Specialist
Cronic Nissan
05.2017 - 11.2021
Store Manager
NAPA Auto Parts - Genuine Parts
09.2012 - 12.2016
GED -
Southern Crescent Technical College