Rebecca Hinson
Evans
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Paraprofessional position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Insurance Agent
The Connor Agency
03.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Front Desk Medical Receptionist
Vein Specialists of Augusta
08.2015 - 06.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Restaurant Server
French Market Grille
08.1997 - 11.2006
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Education
Bachelor of Science - Developmental Psychology
Augusta University
Augusta, GA05-1996
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
Paperwork coordination
Certification
- First Aid Certification
- Georgia Driver's License
- Property and Casualty License - Georgia and South Carolina Department of Insurance.
Languages
French
Limited Working
Timeline
Insurance Agent
The Connor Agency
03.2023 - Current
Front Desk Medical Receptionist
Vein Specialists of Augusta
08.2015 - 06.2022
Restaurant Server
French Market Grille
08.1997 - 11.2006
- First Aid Certification
- Georgia Driver's License
- Property and Casualty License - Georgia and South Carolina Department of Insurance.
Bachelor of Science - Developmental Psychology
Augusta University
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