Rebecca Kohnen
Cumming
Summary
Dedicated customer service professional with over seven years of experience in food service and retail. Renowned for strong work ethics, punctuality, and a genuine passion for helping others. Excels in fast-paced, customer-centric environments, demonstrating expertise in food preparation, inventory management, and daily operations. A proven problem-solver who fosters team success and adapts swiftly to changes. Eager to contribute to a long-term career opportunity where dedication, reliability, and growth are highly valued.
Overview
7
7
years of professional experience
Work History
Store Operations Associate
Aldi
08.2023 - Current
- Manage inventory, process deliveries, maintain presentation standards, and resolve discrepancies
- Provide proactive customer assistance and accurate register operations
- Optimize shelf arrangements, reduce waste, and implement stock management protocols
- Foster positive shopping experiences and collaborate with team members for store cleanliness and organization
Server/Bartender
Papassito’s Cantina
08.2019 - 01.2021
- Served 100+ guests daily, with accurate and prompt service
- Swiftly resolved guest issues to maintain customer satisfaction
- Trained new staff, enhancing team efficiency and standards
- Orchestrated seamless dining experiences through precise order timing, and accurate cash handling
- Implemented conflict resolution strategies to address guest concerns promptly
- Streamlined dining operations through strategic order timing and coordination
Guest Services Associate
Launch Trampoline Park
05.2018 - 08.2019
- Set up and cleaned party rooms, enhancing guest experience and turnover efficiency
- Monitored trampoline safety, ensuring a secure environment and documenting incidents
- Managed retail sales and operated cash register, maintaining accurate transactions
- Provided customer service, resolved inquiries and improved client satisfaction
- Orchestrated seamless party transitions and safety protocols
- Fostered a safe recreational environment through vigilant supervision and incident documentation
- Coordinated with team members to ensure smooth party transitions and optimize retail operations
Education
Bachelor’s degree - Psychology
Kennesaw State University
Kennesaw, GA08.2021
High School Diploma - Diploma
South Forsyth High School
05.2019
Skills
- Customer Service
- Food Safety
- Time Management
- POS (Point of Sale) & Sales
- Leadership & Teamwork
- Organization & Multitasking
- Conflict Resolution & Problem Solving
- Adaptability
- Attention to Detail & Customer Engagement
LANGUAGES
English (Native)
French (Native)
Spanish (Proficient)
German (Basic knowledge from schooling)
Timeline
Store Operations Associate
Aldi
08.2023 - Current
Server/Bartender
Papassito’s Cantina
08.2019 - 01.2021
Guest Services Associate
Launch Trampoline Park
05.2018 - 08.2019
High School Diploma - Diploma
South Forsyth High School
Bachelor’s degree - Psychology
Kennesaw State University
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