Rebecca Koudelka
Townsend
Summary
I have the skills to work with many different types of individuals as well as having the ability to learn new things quickly. My jobs have gave me the ability to work with people and do many objectives like working with money, paperwork, as well as giving me the ability to create a goal and accomplish it. Authorized to work in the US for any employer
Professional communicator with significant experience in emergency response. Proven ability to handle high-pressure situations and make critical decisions swiftly. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in multi-tasking, active listening, and operating communication equipment efficiently. Recognized for problem-solving abilities and maintaining composure during crises.
Overview
20
20
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Glynn County
Brunswick, GA
10.2024 - Current
- Operated multi-line phone systems for emergency calls, ensuring rapid response to public safety incidents.
- Assessed incoming calls for urgency, prioritizing dispatch of law enforcement and emergency medical services.
- Maintained accurate records of all communications and dispatched units using CAD software.
- Coordinated with various agencies to ensure effective information sharing during emergencies and incidents.
- Monitored radio communications to provide real-time updates to field personnel during critical situations.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Participated in continuous training programs, staying informed on latest emergency response protocols.
- Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
- Managed stressful calls with empathy and professionalism, maintaining caller calm until help arrived.
- Answered multi-line phone systems to gather critical information for first responders, improving response times.
Direct Support Professional
Mosaic
Nevada, IA
12.2019 - Current
- I care for clients, ensuring they're daily lives are complete with all the essentials including daily care
Assistant Manager
Hobby Lobby
Brunswick, GA
03.2023 - 10.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance product knowledge and customer service skills.
- Implemented inventory management techniques, reducing stock discrepancies and improving accuracy.
- Developed visual merchandising strategies to optimize product displays and drive sales performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
House manager
TLC Care Center
Albany, MO
08.2006 - 12.2019
- PRN during April 2012/August 2012
- Job Description:
- A professionally trained Caregiver with experience ensuring high standards of culturally competent care for a wide variety of individuals with diverse needs.
- Responsibilities:
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Performed vitals/glucose testing.
- Provided patient education.
- Provided behavioral/emotional support and supervision for those with mental disabilities.
- Monitored consumers budget to ensure financial objectives were met.
- Accurately documented all elements of treatments, medications, instructions, and follow-up care.
- Assisted patients with daily functions
- Monitored fluid intake and output levels.
- Ensured safety and well-being of consumers.
- Assisted consumers with bathing, dressing, hygiene, feeding and grooming.
- Completed all daily living tasks to enhance the quality of life of consumers.
- Engaged consumers with games, crafts, cooking, music, reading and other activities.
- Accurately recorded and reported test results according to established procedures.
- I file and oversee documentation making sure it is properly detailed and the proper location
- Organizing activities for individuals to join the community and stimulate their daily lives
- Directing staff in the direction necessary to provide a healthy living situation
home health aide
South Central home health
Leon, IA
09.2014 - 02.2015
- Responsibilities
- I prepare meals and run errands that are necessary
- Accomplishments
- I have become close to my clients and furthered my experience
- Skills Used
- Social skills are a strong suit in this field
Correctional Officer 1
Western Regional Diagnostic Center
Saint Joseph, MO
04.2012 - 08.2012
- Job Description:
- Making sure the safety and security of the institution is met following the proper policy and procedures.
- Responsibilities:
- Maintained the custody and control of 150 inmates housed in a unit
- Conducted routine and emergency head counts.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched the building and grounds, living quarters, and work areas for contraband.
- Tracked inmates through head couts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed behavior of residents individually and in groups.
Education
High School Diploma -
Albany R-3
Albany, MOSkills
- Scheduling
- Event Planning
- Budgeting
- Training
- Cash handling
- Law Enforcement
- Calendar Management
- Caregiving
- Home Care
- Meal Preparation
- Security
- Vital Signs
- Cleaning Experience
- Medication Administration
- Team-oriented
- Safety and security-oriented
- First Aid/CPR certification
- Firearm operations trained
- Organized calendar management
- Inmate behavior modification tactics
- Healthy meal preparation
- Suicide prevention training
- Conflict resolution skills
- Correctional facility procedures knowledge
- Strong interpersonal skills
- Search and seizure procedures
- Self-defense techniques
- Public safety awareness
- Computer skills
- Active listening
- CPR and first aid
- Information documentation
- Dependable and responsible
- Telephone etiquette
- Documentation
- Critical thinking
- Map reading
Certification
- Drivers License
- CPR Certification
- First Aid Certification
Assessments
- Direct Care — Highly Proficient
- November 2019
- Showing sensitivity and enthusiasm while providing care to patients.
- Full results: Highly Proficient
- Attention to Detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Full results: Proficient
- Verbal Communication — Proficient
- Speaking clearly, correctly, and concisely
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity.
- Organizational Skills — Proficient
- Arranging and managing information or materials using a set of rules.
- First Aid — Proficient
- Treating common medical emergencies.
- Mechanical Skills: Monitoring — Proficient
- Monitoring machine indicators to determine appropriate functioning.
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
911 Telecommunicator
Glynn County
10.2024 - Current
Assistant Manager
Hobby Lobby
03.2023 - 10.2024
Direct Support Professional
Mosaic
12.2019 - Current
home health aide
South Central home health
09.2014 - 02.2015
Correctional Officer 1
Western Regional Diagnostic Center
04.2012 - 08.2012
House manager
TLC Care Center
08.2006 - 12.2019
High School Diploma -
Albany R-3