Rebecca McLeroy
hogansville
Summary
Seasoned Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.
Overview
7
7
years of professional experience
Work History
Team Lead
Truett's Chick-fil-a
Newnan
12.2022 - Current
- Supervised daily operations to ensure efficient customer service and product delivery.
- Trained new team members on company policies and operational procedures.
- Implemented quality control measures to uphold food safety standards.
- Led team meetings to discuss performance expectations and address concerns.
- Resolved customer complaints by providing effective solutions and support.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Shift Leader
Chick-fil-A
Commerce avenue
09.2020 - 12.2022
- Supervised team members during peak service hours to ensure efficiency.
- Coordinated daily shift schedules to optimize staff coverage and productivity.
- Monitored food safety practices to maintain compliance with health regulations.
- Assisted in inventory management by tracking stock levels and placing orders.
- Resolved customer complaints promptly to enhance overall satisfaction experience.
- Led team meetings to communicate goals and motivate staff towards success.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Cashier
Chick-fil-a
Millerville
07.2018 - 02.2020
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with menu selections and inquiries.
- Handled cash, credit, and mobile payments securely.
- Collaborated with team members to ensure smooth operations.
- Trained new cashiers on procedures and best practices.
Education
Associate degree - Early College Program
River Parish Community College
Gonzales, LA05.2020
Skills
- Team leadership
- Staff training
- Food safety compliance
- Performance monitoring
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Workflow optimization
- Coaching and mentoring
Timeline
Team Lead
Truett's Chick-fil-a
12.2022 - Current
Shift Leader
Chick-fil-A
09.2020 - 12.2022
Cashier
Chick-fil-a
07.2018 - 02.2020
Associate degree - Early College Program
River Parish Community College