Rebecca Milner
Peachtree Corners,GA
Summary
Experienced and detail-oriented customer service professional with a proven track record of success in managing high-volume communications, resolving complex customer issues, and enhancing satisfaction rates. Recognized for reliability, adaptability, and exceptional interpersonal communication skills. Proficient in CRM systems, administrative support, and cross-functional communication. Demonstrated ability to establish rapport, de-escalate concerns, and provide exceptional customer experiences in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Ricoh
11.2023 - 04.2024
- - Improved customer response time by 25% by streamlining service request workflows.
- - Provided support across departments and ensured customer issues were resolved efficiently.
- - Created and maintained a knowledge base that reduced repeat inquiries by 30%.
- - Trained new team members on customer service protocols and internal systems.
Administrative & Customer Support Specialist
Chime Solutions
09.2019 - 03.2021
- Managed a high volume of inbound/outbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Implemented an improved scheduling system that reduced executive calendar conflicts by 35%.
- Managed customer documentation, reports, and CRM updates for continuity and follow-up.
- Resolve complex billing and account issues promptly and professionally.
Claims Specialist (Customer Service)
Audit Services
05.2016 - 07.2019
- - Assisted clients with claims inquiries, ensuring timely resolutions and follow-ups.
- - Maintained accurate CRM records and improved customer tracking, contributing to higher retention.
- - Resolved escalated concerns and inquiries with empathy and professionalism.
Education
Master Cosmetology Certification -
Georgia Career Institute
Conyers, GA01.2018
High School Diploma - undefined
Rockdale County High School
Conyers, GA01.2016
Skills
- Clerical Support
- Customer service excellence
- Call center experience
- Customer Focus
- Conflict Resolution
- Account management
- Email & Calendar Management
- Microsoft outlook, word, and Excel
Certification
- Food Handler Certification (Valid)
Timeline
Customer Service Coordinator
Ricoh
11.2023 - 04.2024
Administrative & Customer Support Specialist
Chime Solutions
09.2019 - 03.2021
Claims Specialist (Customer Service)
Audit Services
05.2016 - 07.2019
High School Diploma - undefined
Rockdale County High School
Master Cosmetology Certification -
Georgia Career Institute
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