Rebecca Shealy
Augusta
Summary
Results-driven project manager with expertise in budget management and customer engagement. Proven ability to optimize operational efficiency and ensure open communication with internal departments as well as customers while enhancing client relationships.
Overview
2027
2027
years of professional experience
Work History
Airport Manager /VP, Business Development
Augusta Aviation, Inc.
Augusta, GA
2002 - Current
- Create and submit the Daniel Field Airport annual budget for Augusta-Richmond County approval.
- Update the Capital Improvement Plan (CIP) on an annual basis for Georgia Department of Transportation (GDOT) in order to procure the most funding available for federal and state grants.
- Maintain operating and grant budgets throughout the year to ensure vendors are paid on a timely basis.
- Communicate with the Augusta procurement and finance departments weekly in order to meet the financial needs of Daniel Field Airport.
- Submit reimbursement requests monthly to the Transportation Investment Act (TIA) department for reimbursement funding to Augusta Richmond County.
- Interact with air charter customers by providing quotes for air travel as well as trip manifests with passenger names and any special requests.
- Communicate with pilots for scheduled trips from start to finish.
- Audit all block-time charter customer accounts on a monthly basis.
Salesperson and Project Manager
Network Data Services
Evans, GA
2000 - 2002
- Developed strong client relationships to enhance customer loyalty and retention in the network integrations industry.
- Maintained close working relationships with cabling, hardware and software departments to determine a realistic timeline for network installations. Communicated all progress updates or setbacks to customers on a weekly basis.
Records Specialist
Mechanical Maintenance
Augusta, GA
1998 - 1999
- Maintained current blueprints for construction of chemical operations plant.
- Supported data entry tasks to ensure completeness and accuracy of maintenance logs.
Customer Support Specialist
Garrett Aviation
Augusta, GA
1988 - 1998
- Hired as hangar office clerk to key in hard cards sign-offs for engine and airframe work orders.
- Chosen as a team member of the RPA training team to teach the Augusta facility how to enter sign-offs in the new system.
- Wrote the instruction manual on how to use RPA for engine and airframe work orders for the Augusta facility.
- Promoted to customer support as outside sales specialist. Ordered parts to short and long lead time for Gulfstream aircraft manufacturing.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Collaborated with team members to resolve complex inquiries efficiently and accurately.
- Maintained copious notes documenting customer interactions for future reference.
Education
Bachelor of Science - Marketing
Augusta State University
AugustaSkills
- Knowledgeable about the TFE 731 engine
- Understanding of aircraft engine maintenance types
- Familiar with Service Bulletins and Airworthy Directives and how to read both
- Understand how to read manufacturer maintenance manuals
- Proficient in Microsoft Word, Excel and Outlook
- Knowledge in quoting and billing
- Strong customer service abilities
- Strong organizational skills in time management
Timeline
Airport Manager /VP, Business Development
Augusta Aviation, Inc.
2002 - Current
Salesperson and Project Manager
Network Data Services
2000 - 2002
Records Specialist
Mechanical Maintenance
1998 - 1999
Customer Support Specialist
Garrett Aviation
1988 - 1998
Bachelor of Science - Marketing
Augusta State University