Rebecca Walton
Douglasville
Summary
Dynamic and detail-oriented healthcare professional with a proven track record in administrative operations, patient account management, and behavioral health support. Expertise in team leadership, training, insurance verification, and scheduling enhances operational efficiency and fosters a collaborative work environment. Recognized for streamlining workflows while maintaining high accuracy standards, consistently supporting teams to thrive in fast-paced settings. Committed to delivering exceptional patient care and optimizing organizational processes through innovative solutions.
Overview
8
8
years of professional experience
Work History
Lead Behavioral Health Technician
Dunwoody Recovery Place
06.2025 - Current
- Oversaw daily operations and supported a team of technicians.
- Trained new staff, provided guidance, and ensured accurate documentation.
- Monitored clients in detox and residential care for safety and compliance.
- Conducted rounds, vital checks, and unit observations.
- Assisted with admissions, discharges, and client orientation.
- Communicated with clinical staff to maintain a safe, therapeutic environment.
Behavioral Health Technician
Dunwoody Recovery Place
02.2025 - 06.2025
- Monitored clients in detox and residential care for safety and compliance.
- Conducted rounds, vital checks, and unit observations.
- Assisted with admissions, discharges, and client orientation.
- Monitored patient behavior and mental health status to ensure safety and well-being.
- Documented patient progress and incidents accurately in electronic health records systems.
- Supported staff with daily operations and patient care activities.
Cardiac ICU Unit Secretary
Emory Saint Joseph’s Hospital
05.2024 - 12.2024
- Managed communication between nurses, providers, and ancillary departments.
- Handled patient admissions, discharges, and chart updates.
- Maintained organized medical records and documentation flow.
- Coordinated transport, orders, and unit logistics.
- Supported staff with administrative tasks in a high-acuity environment.
Consumer Experience Specialist
AdventHealth
10.2023 - 05.2024
- Scheduled patients for outpatient imaging services across multiple departments.
- Verified information and ensured correct appointment preparation.
- Coordinated with imaging teams to optimize scheduling accuracy.
- Maintained accurate records in EMR systems.
- Provided efficient, professional support for a smooth patient experience.
Senior Patient Account Representative
Fresenius Medical Care
09.2021 - 05.2023
- Performed insurance verifications and obtained prior authorizations.
- Communicated with insurance carriers to confirm coverage, and resolve issues.
- Documented authorization details accurately in internal systems.
- Conducted insurance verifications, and obtained prior authorizations.
- Maintained accurate records in internal systems.
- Collaborated with cross-functional teams to resolve complex billing inquiries and disputes in a timely manner.
- Mentored junior staff on patient account management best practices, improving team performance and knowledge retention.
Patient Account Representative
Fresenius Medical Care
10.2020 - 09.2021
- Performed insurance verifications and obtained prior authorizations.
- Conducted insurance verifications, and obtained prior authorizations.
- Assisted patients with billing and account inquiries.
- Maintained accurate records in internal systems.
- Supported senior staff with administrative and training tasks.
- Collaborated with healthcare providers to verify patient eligibility and benefits coverage.
- Analyzed account discrepancies, providing actionable insights to improve data accuracy.
Office Manager
Precision Chiropractic
12.2019 - 10.2020
- Managed front-office operations, scheduling, and patient flow.
- Coordinated intake paperwork and insurance verification.
- Maintained organized records, and ensured HIPAA compliance.
- Supported chiropractors with administrative tasks.
- Created a welcoming environment for all clients.
Office Assistant
Precision Chiropractic
04.2018 - 12.2019
- Assisted with patient check-ins, scheduling, and front-desk duties.
- Prepared intake paperwork and verified insurance eligibility.
- Maintained accurate and organized patient records.
- Supported office staff and chiropractors with daily administrative tasks.
- Helped ensure a smooth, efficient experience for patients.
- Managed scheduling and appointment bookings to ensure efficient patient flow.
- Coordinated patient intake processes to enhance office efficiency and improve client experiences.
Education
Associate’s degree - Health Information Management
Georgia Highlands College
05-2020
Skills
- Insurance verification
- Team leadership
- Patient scheduling expertise
- Electronic medical record management
- HIPAA regulations knowledge
- Behavioral health monitoring
- Administrative assistance
- Effective communication skills
- Staff training and development
- Client safety compliance
- Admissions and discharge procedures
Timeline
Lead Behavioral Health Technician
Dunwoody Recovery Place
06.2025 - Current
Behavioral Health Technician
Dunwoody Recovery Place
02.2025 - 06.2025
Cardiac ICU Unit Secretary
Emory Saint Joseph’s Hospital
05.2024 - 12.2024
Consumer Experience Specialist
AdventHealth
10.2023 - 05.2024
Senior Patient Account Representative
Fresenius Medical Care
09.2021 - 05.2023
Patient Account Representative
Fresenius Medical Care
10.2020 - 09.2021
Office Manager
Precision Chiropractic
12.2019 - 10.2020
Office Assistant
Precision Chiropractic
04.2018 - 12.2019
Associate’s degree - Health Information Management
Georgia Highlands College