REED CARSON
Atlanta,GA
Summary
Passionate, dedicated, and motivated professional with a strong desire to secure a rewarding position in the field of Real Estate Investment Finance and Operations. Possesses a diverse education and background in mortgage lending finance, loan processing, consumer economics, customer service, and compliance. Possesses a strong ability to train and lead peers to be successful in mortgage operations. Able to build and maintain positive relationships with a wide range of clients, colleagues, and key business partners. Consistently recognized for outstanding contributions and solid reputation for resolving complex issues. Commended for organization, efficiency, and priority management skills. Computer savvy and familiar with many modern applications and loan origination software such as Optimal Blue, USDA GUS, VA New Loan Portal and Equity Valuation Products. Experience preparing disclosures in loan packages (Closing Disclosures, etc.) and working with various loan programs including Conventional, FHA, New Construction/Reno, VA, and USDA loans.
Overview
14
14
years of professional experience
Work History
Operations Manager
PrimeLending, a PlainsCapital Co
04.2018 - Current
- Awarded Processor of the Year 2019
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Mortgage Sales Associate
Wells Fargo Home Mortgage
07.2015 - 08.2018
- Home Mortgage Consultant Jr
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Reviewed loan files and updated to match current standards.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
Universal Banker
CertusBank
07.2014 - 07.2015
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Mortgage Loan Officer
GMFS, LLC
02.2013 - 04.2014
- Junior Loan Officer/Loan Officer Assistant
- Assistant Loan Processor
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Loan Officer Assistant
Cornerstone Mortgage Company
06.2011 - 08.2012
- Intern/Loan Officer Assistant
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Set up files using loan officer checklist and submitted on-time for processing.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Assembled important paperwork and disclosures for borrower.
- Developed strong rapport with real estate agents, cultivating valuable referral networks that led to increased business growth opportunities.
Education
MBA (candidate) - Expected Graduation Fall 2026 - Finance And Accounting
University of Georgia
GA09.2026
BSFCS - Consumer Economics
University of Georgia
Athens, GA01.2011
Skills
- Banking Operations
- Loan Origination
- Data Entry & Analysis
- Records & Statements
- Financial Administration
- Processing & Underwriting
- Applications & Approvals
- Employment Verification
- Interest Rate Calculations
- Regulatory Compliance
- Branch Management
- Income Profiles
- Credit Reporting
- Contracts & Appraisals
- Consumer Economics
- Quality Assurance
- Process Improvement
- Team leadership
- Mortgage underwriting expertise
- Staff training and development
- Time management mastery
- Conflict resolution techniques
- Data analysis
- Performance metrics analysis
- Vendor relationship management
- Project management experience
- Regulatory compliance
- Risk assessment proficiency
- Business process reengineering
- Resource allocation expertise
- Quality control implementation
- Operations process improvement
- Loan origination systems
- Loan processing management
- Willing to learn
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
ACHIEVEMENTS & AFFILIATIONS
- Awarded Processor of the Year 2019 for PrimeLending, a PlainsCapital Co
- Branch Record for Loans Closed in one month for PrimeLending Co - 29
- Fundraiser, Hamm Ansley Foundation
- Volunteer, Meals On Wheels Association of America
- Substitute, Business Networking International (Athens Referral Factory)
- Passed the National Mortgage Licensing System Registry National Test & Georgia Test
Timeline
Operations Manager
PrimeLending, a PlainsCapital Co
04.2018 - Current
Mortgage Sales Associate
Wells Fargo Home Mortgage
07.2015 - 08.2018
Universal Banker
CertusBank
07.2014 - 07.2015
Mortgage Loan Officer
GMFS, LLC
02.2013 - 04.2014
Loan Officer Assistant
Cornerstone Mortgage Company
06.2011 - 08.2012
BSFCS - Consumer Economics
University of Georgia
MBA (candidate) - Expected Graduation Fall 2026 - Finance And Accounting
University of Georgia
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