Reema Sharma
Atlanta
Summary
Results-driven Product Leader with 10+ years of experience delivering large-scale digital and operational platforms across airline, healthcare, and enterprise technology domains. Proven ability to lead cross-functional teams, manage complex product ecosystems, and drive end-to-end product lifecycle from strategy through delivery. Experienced in building scalable platforms, optimizing operational workflows, and delivering customer-focused solutions through Agile methodologies. Strong background in stakeholder management, API platforms, airport operational systems, and high-availability enterprise applications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Owner – Airport Operations (JET Platform)
United Airlines
Atlanta
01.2025 - Current
- Serve as Product Owner for the JET airport operations platform supporting gate agents and lobby operations used across airport locations.
- Lead two Agile teams responsible for Boarding and Lobby modules used by airport agents to manage passenger servicing and boarding workflows.
- Own the product backlog, roadmap prioritization, and sprint planning to ensure alignment with airport operational priorities and product strategy.
- Partner with airport operations stakeholders, engineering teams, and platform services to deliver scalable solutions supporting passenger servicing, boarding, and seat management.
- Translate operational requirements into Epics, Features, and User Stories with clear acceptance criteria for engineering teams.
- Manage cross-system dependencies across multiple airline operational platforms to ensure seamless integrations and reliable service performance.
- Lead Agile ceremonies including backlog refinement, sprint planning, demos, and retrospectives to drive continuous improvement and delivery velocity.
- Drive analysis and resolution of production defects, operational incidents, and system performance issues impacting airport agent workflows.
- Coordinate release planning, testing validation, and UAT activities to ensure smooth production deployments and operational readiness.
- Identify opportunities to optimize airport operational processes and improve agent productivity through system enhancements and automation.
Product Lead (Digital Product Owner)
CVS Health
Atlanta
03.2022 - 01.2025
- Led product strategy and delivery for enterprise API platforms supporting digital healthcare services.
- Spearheaded the API Forge Accelerator initiative resulting in a patent submission as a key contributor.
- Owned product lifecycle for the Streaming Kafka platform enabling scalable real-time data integration.
- Defined product vision, roadmap, OKRs, and KPIs aligned with CVS enterprise technology strategy.
- Collaborated with engineering, architecture, and digital teams across CVS and Aetna to define API specifications and platform capabilities.
- Established governance processes improving product delivery efficiency and platform adoption.
- Prioritized product backlog based on business value and stakeholder input.
- Led cross-functional collaboration across business, engineering, and product teams to deliver enterprise platform solutions.
- Developed business cases and strategic initiatives supporting enterprise technology transformation.
Technical Product Owner / Senior Quality Engineer
Delta Air Lines
Atlanta
04.2017 - 03.2022
- Led product delivery for airport operational systems supporting gate agents and passenger boarding workflows.
- Delivered automated seating solutions reducing manual gate agent workload and improving operational efficiency.
- Played a key role in implementing automated COVID-19 passenger distancing rules across aircraft cabins.
- Designed and supported microservice-based airport systems including seat assignment engines and passenger standby processing.
- Improved operational performance by implementing automated standby processing increasing processing efficiency by 60%.
- Managed backlog prioritization, sprint planning, and release coordination for airport operational applications.
- Facilitated Agile ceremonies and collaborated with cross-functional teams including product, operations, and engineering.
- Defined Epics, Features, and user stories while supporting end-to-end testing and release validation.
Senior Quality Engineer
Boeing
St. Louis
02.2015 - 03.2017
- Executed functional and automated testing for enterprise web applications supporting aerospace systems.
- Developed and executed complex test plans within project budget and schedule constraints.
- Identified and reported defects based on severity and priority using Microsoft Test Manager.
- Participated in system integration, regression, and functional testing cycles to ensure high quality releases.
Senior QA Specialist
State of South Carolina
Education
Bachelor of Commerce - India
Diploma in Information Technology -
Skills
- Product Strategy
- Product Roadmap
- Agile Product Ownership
- Stakeholder Management
- Airport Operations Systems
- API Platforms
- Platform Products
- Cross-Functional Leadership
- Agile Methodologies
- Kanban
- Backlog Prioritization
- Data-Driven Decision Making
- Digital Product Delivery
- Process Optimization
- Customer Experience
- REST
- SOAP
- Postman
- SwaggerHub
- Streaming Platforms
- Kafka
- Databases
- SQL Server
- Jira
- Rally
- VersionOne
- QC
Certification
- PMA Certified
- AWS Cloud Practitioner Essentials
Awards
- API Forge Patent Submission, 2023, Key Contributor
- Excellence in Product Leadership, 2022, CVS Health
Timeline
Product Owner – Airport Operations (JET Platform)
United Airlines
01.2025 - Current
Product Lead (Digital Product Owner)
CVS Health
03.2022 - 01.2025
Technical Product Owner / Senior Quality Engineer
Delta Air Lines
04.2017 - 03.2022
Senior Quality Engineer
Boeing
02.2015 - 03.2017
Senior QA Specialist
State of South Carolina