REGINA ERGLE
Powder Springs
Summary
Results-driven professional with over 24 years of experience in accounts receivable, customer service, transportation, and office operations. Expertise in cash handling, invoice verification, deposit reconciliation, and coordinating returns to enhance accuracy and optimize cash flow. Proven ability to build collaborative relationships with coworkers and cross-functional teams, streamline processes, and reduce discrepancies while supporting administrative functions. Recognized for strong conflict resolution skills, effective communication, and a proactive approach to achieving customer satisfaction and organizational goals.
Overview
25
25
years of professional experience
Work History
Driver Check-In Representative
United Distributors
Smyrna, Ga
01.2007 - Current
- Accounts receivable: Receive money from drivers and sales representatives at check-in, account for checks and verify deductions.
- Check deposits to the online banking system.
- Worked with the receiving team to make sure product returns and breakages were correct.
- Verify invoices for the Customer proof of delivery.
- Assist the Customer Service department.
- In 2017, during a merger with Ultimate Distributors, I worked in Accounts Receivable, Customer Service, Filing, purchasing, worked with truck check-in daily, and helped catch up general office duties that were behind schedule.
- Fostered strong relationships with drivers, sales and receiving team to ensure smooth check-in processes, enhancing team morale and operational efficiency.
- Streamlined accounts receivable procedures, improving cash flow management and reducing discrepancies in financial records.
- Verified invoices against customer proof of delivery, enabling accurate billing and minimizing customer disputes.
- Coordinated with the receiving team to reconcile product returns, ensure accurate inventory and reduce losses.
- Trained new representatives on service protocols and system navigation.
Customer Service Representative
RA Siegel
Atlanta, Ga
01.2003 - 01.2006
- Answered In-Bound calls to assist customers with placing orders in a call center environment.
- Assisted sales representatives to ensure customer orders and projects were completed on time.
- Provided troubleshooting techniques to customers and sales representatives.
- Generated Back-Order Reports and completed general administrative tasks.
- Managed Company Backorders and Scheduled Customer Deliveries.
- Worked with suppliers and manufacturers to determine production dates on products.
- Demonstrated strong interpersonal skills by effectively managing customer inquiries, fostering positive relationships, and enhancing overall satisfaction.
- Coordinated with sales teams to ensure timely completion of orders, enhancing communication and driving collective success in customer projects.
Front End Manager
Kohl's Department Store
Austell, Ga
01.2001 - 01.2006
- Taught Onboarding Class to New Employees.
- Generated Floor Plans and Team member schedules.
- Executed Schedules among Team members throughout daily shifts.
- Assisted the General Manager with retail management duties.
- Was responsible for large sums of money while managing cashiers.
Education
Criminal Justice
Chattahoochee Technical College
Marietta, Ga01.2004
Diploma - undefined
McEachern High School
Powder Springs, Ga01.2002
Skills
- Accounts Receivable
- Troubleshooting
- Team Management
- Customer Service
- Administrative Tasks
- Time management
- Customer service
- Problem-solving
- Punctual and reliable
- Customer rapport
- Attention to detail
- Conflict resolution
Timeline
Driver Check-In Representative
United Distributors
01.2007 - Current
Customer Service Representative
RA Siegel
01.2003 - 01.2006
Front End Manager
Kohl's Department Store
01.2001 - 01.2006
Diploma - undefined
McEachern High School
Criminal Justice
Chattahoochee Technical College
ADDITIONAL INFORMATION
- Recognized as Employee of the Year in 2017.
- United Distributors Community Service Committee Member for 12 years & current Treasurer.