Regina T. Hibbert
Atlanta
Summary
Accomplished healthcare and operations professional with expertise in revenue cycle management, billing, and coding. Strong background in leading teams, optimizing workflows, and providing operational support across clinical and administrative functions. Adept at building relationships with internal and external stakeholders, driving efficiency in fast-paced environments, and exceeding performance metrics. Proficient in various EMR systems, billing software, and managing both patient access and accounts receivable functions.
Healthcare professional with extensive expertise in patient access management. Skilled in streamlining workflows and enhancing patient experience through efficient registration processes. Known for fostering team collaboration and adapting to dynamic healthcare environments. Proven ability to manage complex administrative tasks and provide exceptional patient service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor, ED
Emory Healthcare – EHH
Lithonia, GA
05.2025 - Current
- Managed hospital revenue cycle functions including charge capture, coding, and denial management.
- Trained and mentored staff on best practices in patient access and customer service.
- Implemented quality assurance measures to improve accuracy of insurance verification processes.
- Collaborated with clinical departments to optimize patient flow and resource allocation.
- Managed daily operations, ensuring adherence to policies while addressing patient inquiries effectively.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Improved resource allocation and optimized performance in compliance, accuracy, and efficiency.
- Supervised daily operations, ensuring adherence to performance standards and operational workflow.
- Led and mentored staff, providing performance feedback and corrective actions as necessary.
- Enhanced workflow consistency and optimized resource utilization across clinical specialties.
- Stayed updated on industry best practices through relevant training.
Patient Access Supervisor – Emergency Room
Grady Health Systems
Atlanta, GA
09.2017 - 05.2025
- Oversaw revenue cycle activities, including patient registration, insurance verification, charge posting, and payment collections.
- Supervised a team of 10+ employees, trained staff, and optimized staffing levels to ensure smooth patient flow.
- Managed timecards, PTO requests, and departmental schedules via Kronos.
- Ensured regulatory compliance and excellent customer service across departments.
- Directed point-of-service collections and validated daily payment deposits.
Accounts Receivable Specialist
Grady Health Systems
Atlanta, GA
08.2016 - 08.2017
- Billed high-volume accounts across multiple states, using both paper and electronic claims.
- Managed Medicare, Medicaid, HMO, and private pay accounts, ensuring compliance with state and federal regulations.
- Refined claims, identified errors, and performed corrections to ensure accurate billing.
- Utilized Epic to maintain account status, post adjustments, and resolve billing issues.
Medical Claims Specialist
McKesson Corporation
Atlanta, GA
06.2014 - 03.2016
- Managed medical insurance claims for various providers and handled insurance coverage verification.
- Investigated and resolved disputed claims, ensuring legal compliance and accurate claims documentation.
- Approved or denied claims based on medical documentation, processed payments, and issued denial letters.
General Manager
Extended Stay Hotels
Atlanta, GA
01.2000 - 10.2013
- Supervised 21+ employees, managed payroll, and handled hiring, training, and scheduling.
- Directed revenue cycle management, direct billing, A/R, P&L oversight, and marketing.
- Coordinated regional training and ensured customer service excellence across multiple locations.
Front Office Administrator
Premier Women’s Healthcare
Lithonia, GA
01.2006 - 01.2012
- Managed patient check-in/check-out, appointment scheduling, and insurance verification.
- Assisted with revenue cycle tasks including follow-up A/R, inventory control, and back-office support.
- Maintained front desk operations and coordinated schedules for six providers.
Education
Bachelor of Science - Biology
Clark Atlanta University
Atlanta, GA01.1998
Bachelor of Science - Biology
Clark Atlanta University
Atlanta, GA01.1998
Skills
- Revenue Cycle Management: Accounts Payable/Receivable, Charge Capture, Denial Management
- Software & Systems: Microsoft Office Suite, Epic, Allscripts, GE Centricity, Night Vision, Citrix, DaQ, Ecast, MCO, M10, LOC, M50, COB, EOB CUES, Enterprise EMR, UB04, 1500 Claims
- Medical Billing & Coding: Medicare, Medicaid, HMO, Tricare, Aetna, BCBS
- Customer Service & Team Leadership
- Regulatory Compliance & Insurance Verification
Certification
- Epic Super User
- Billing & Coding Certification (Javelin Tech)
- Ongoing training in healthcare operations and revenue cycle best practices.
Timeline
Patient Access Supervisor, ED
Emory Healthcare – EHH
05.2025 - Current
Patient Access Supervisor – Emergency Room
Grady Health Systems
09.2017 - 05.2025
Accounts Receivable Specialist
Grady Health Systems
08.2016 - 08.2017
Medical Claims Specialist
McKesson Corporation
06.2014 - 03.2016
Front Office Administrator
Premier Women’s Healthcare
01.2006 - 01.2012
General Manager
Extended Stay Hotels
01.2000 - 10.2013
Bachelor of Science - Biology
Clark Atlanta University
Bachelor of Science - Biology
Clark Atlanta University