Reginald Ferrell
Atlanta
Summary
Technical program management executive with 10+ years of experience leading global portfolios of up to $300M across SaaS, financial services, and Fortune 500 technology firms. Recognized for delivering digital and cloud transformations, AI-driven enterprise programs, and global portfolio governance frameworks. Known for building and scaling TPMOs, partnering with the C-suite to design enterprise operating models, and translating strategy into measurable outcomes. Leadership style blends accountability with adaptability, valued for simplifying complexity, and enabling teams and executives to perform at their best.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Director of Technical Program Management & Delivery Strategy
National Debt Relief
Remote
05.2024 - Current
- Oversee 50+ person program management organization, guiding strategic planning, portfolio governance, and enterprise program execution.
- Partner with executive leadership team to shape company-wide OKRs, establish governance priorities, and ensure alignment between product, engineering, and corporate functions.
- Drive cross-departmental communication, resource planning, and operating cadences to orchestrate large-scale product lifecycle initiatives and deliver high-impact programs on schedule.
- Strengthened project execution capabilities & improved team efficiency by 30% through best-in-class technical program management practices.
- Improved corporate strategy alignment by 40% by streamlining communication between product, engineering and the Business.
- Cut project delivery time by 30%, redesigning resource allocation systems & introducing scalable governance frameworks.
- Instituted release governance (CAB, change windows, quality gates, rollback playbooks) to tighten commit-to-deliver and reduce cycle time 30%; embedded risk/issue forums and single-page exec views for transparency.
- Drove cross-team alignment (product, engineering, corp) via roadmap and dependency reviews, improving strategy alignment 40%.
Vice President of Program Management & Operations Strategy
Zoominfo
Atlanta
07.2022 - 12.2023
- Led enterprise Program Management Office, designing and scaling three practices, Technology (Engineering/AI), Corporate Programs, and Go-to-Market.
- Partnered with C-suite leadership to align enterprise transformations, major system implementations, and operating models that connected technology, customer experience, and corporate strategy.
- Directed global cross-functional teams to deliver large-scale initiatives that supported growth objectives at publicly traded SaaS company.
- Increased alignment and delivery efficiency by 65% by establishing delivery governance frameworks.
- Delivered SAP, Workday, Gainsight, and ServiceNow implementations, driving digital modernization.
- Developed GTM strategies connecting customer experience programs to revenue and pipeline targets.
- Directed delivery of global programs spanning 12 teams and 50+ stakeholders, overseeing dependencies, risk and release management.
Sr. Director of Program Management
Zoominfo
Atlanta
05.2022 - 07.2022
- Directed Enterprise Program Management Organization, driving portfolio governance, cross-functional alignment, and strategic planning for enterprise-wide initiatives.
- Led modernization programs, advanced delivery practices, and partnered with senior leadership to connect program execution with business growth objectives.
- Boosted team performance 35% through new project management methodologies that enhanced delivery tracking.
- Delivered Workday, Gainsight, SAP & ServiceNow implementations on time & within budget, optimizing enterprise processes.
- Developed and executed GTM strategies that supported key initiatives and enabled revenue growth.
Director of Technical Program Management
Oracle
Remote
12.2021 - 05.2022
- Directed program management for go-to-market strategy and content operations.
- Strengthened portfolio governance, scaled best-practice frameworks, and improved cross-functional alignment to support execution and market expansion.
- Increased content engagement by 15% by shaping the content strategy and enabling a community of 100 internal publishers.
- Standardized project management practices across 15 initiatives, enhancing efficiency and portfolio oversight.
- Guided GTM roadmap development that contributed to broader market penetration.
Director of Professional Services/ Technical Program Management
Pivot Technology Services Corp
Atlanta
10.2016 - 12.2021
- Directed professional services program management for large-scale infrastructure and cloud transformation initiatives.
- Oversaw and developed 25-member team and partnered with enterprise clients to deliver data center and multi-cloud programs that improved efficiency, reduced risk, and enhanced customer outcomes.
- Delivered large-scale data center & hybrid/multi-cloud programs (Oracle, Google, AWS, Azure), raising customer satisfaction 15%.
- Reduced project overruns 20% by mentoring managers in risk management and execution practices.
- Shortened data center deployment times 15% through process redesign and innovative delivery approaches.
- Improved customer ROI 5% with strategic IT infrastructure recommendations and optimization.
Manager of Professional Services/Technical Program Management
Pivot Technology Services Corp
Atlanta
03.2016 - 10.2016
- Oversaw customer engagements and infrastructure delivery programs.
- Designed and implemented frameworks that standardized execution, improved efficiency, and supported portfolio of enterprise infrastructure projects.
- Increased project efficiency 25% by developing and deploying professional services project management methodologies.
- Built and rolled out 15 new project frameworks to standardize delivery and strengthen governance.
- Directed customer-facing implementation strategy for portfolio of 20 infrastructure projects.
- Led cross-functional teams to align technical delivery with client requirements and business outcomes.
Sr. Program Manager of Professional Services
Pivot Technology Services Corp
10.2015 - 03.2016
- Expertise included managing end-to-end delivery of 15+ infrastructure projects, improving project delivery times by up to 30%, reducing risks by 25%, and strengthening Agile maturity across engineering teams.
- Impact spanned enterprise infrastructure, financial services, and global markets (Mexico and Brazil), driving stronger execution and technology capabilities in highly regulated environments.
Education
Master of Accounting & Finance -
DeVry University, Keller Graduate School
Atlanta, GABachelor of Science - Business Management & Political Science
Hampton University
Hampton, VASkills
- Delivery Governance
- Release Engineering
- Technical Program Management
- Global Portfolio Governance
- Enterprise Operating Models
- Digital Transformation
- Cloud Modernization
- AI-Driven Programs
- Risk Mitigation
- Cross-Team Alignment
- Stakeholder Management
- Technical Influence
- Change Management
- Product & Engineering Lifecycle Management
- Business/Partner Enablement
- AWS
- Microsoft Azure
- Google Cloud Platform
- Oracle Cloud
- SAP
- Workday
- ServiceNow
- Salesforce
- Gainsight
- JIRA
- APIs
Certification
- Project Management Professional (PMP), Project Management Institute
- ITIL v3 Foundations, APMG International
Personal Information
Title: Senior Director, Technical Program Management | Delivery Governance | Enterprise Transformation
Timeline
Senior Director of Technical Program Management & Delivery Strategy
National Debt Relief
05.2024 - Current
Vice President of Program Management & Operations Strategy
Zoominfo
07.2022 - 12.2023
Sr. Director of Program Management
Zoominfo
05.2022 - 07.2022
Director of Technical Program Management
Oracle
12.2021 - 05.2022
Director of Professional Services/ Technical Program Management
Pivot Technology Services Corp
10.2016 - 12.2021
Manager of Professional Services/Technical Program Management
Pivot Technology Services Corp
03.2016 - 10.2016
Sr. Program Manager of Professional Services
Pivot Technology Services Corp
10.2015 - 03.2016
Master of Accounting & Finance -
DeVry University, Keller Graduate School
Bachelor of Science - Business Management & Political Science
Hampton University