Reginald Holmes
Conyers,GA
Summary
U.S. Army Veteran with over 11 years of extensive experience in the installation, configuration, operation, implementation, and troubleshooting of communication equipment, systems, and networks. Seeking to leverage a strong background in policies and procedures within a dynamic Information Technology role at a globally recognized organization that values professional growth. Proven ability to adapt to evolving technologies and environments while maintaining a commitment to excellence and teamwork. Eager to contribute expertise and drive innovation in a challenging IT landscape.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
PSR Associates INC.
09.2022 - Current
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by identifying and resolving technical issues promptly.
HCL TECHNOLOGY
08.2019 - 05.2022
- Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers
- EXPERIENCE WITH DELL, HP, & MAC SYSTEMS
APPLICATION SPECIALIST
WORLDWIDE TECH SERVICE - (THE 2 GO GROUP IT SERVICE)
08.2017 - 02.2019
- ADCU Configuration and migration
- Identified software and hardware problems and making the correct action
- Preform installation of Windows 7, 8 & 10
- Installed administrative software and hardware in school in greater Atlanta area
- Installed of Lenovo Desktop & Laptops over 100 installations
- Preformed the installation of printers
- Using Active Directory to configure computers on the domain
Computer Technician
VIRTUCOM Inc.
08.2013 - 08.2017
- Identified software and hardware problems and making the correct action
- Preform installation of Windows 7, 8 & 10
- Installed administrative software and hardware in school in greater Atlanta area
- Installed of Lenovo Desktop & Laptops over 100 installations
- Preformed the installation of Lexmark printers
- ADCU Configuration and migration
- Chromebook configuration HP, DELL, & Lenovo
- Installed surface Pro3
- Lenovo Tiny installations
APPLICATION SPECIALIST
HENRY COUNTY TECHNOLOGY DEPARTMENT
11.2016 - 07.2017
- Provide support for all core business applications and general system and network issues
- Manage project development from initiation to closure
- Handle multiple projects simultaneously
- Prioritize work to resolve technical emergencies as they may occur
- Act as the first line of support for all software & hardware malfunctions
- Resolve technical problems, identifying and diagnosing problem escalation and solution tracking
- Provide programming and report writing support
Computer Technician
Leon County Schools Technology Information Service
09.2012 - 08.2013
- Installed windows software such as Windows 7 and XP
- Identified software and hardware problems and making the correct action
- Installed of application to the server 2008 in the class setting
- Imagined various computers and laptops for district and schools
- Using Active Directory to configure computers on the domain
- Used PXE installation for multiple systems in school setting
Education
CompTIA - Certification
Gwinnett Technical College (A+) - Certification Class
Gwinnett Technical College (Network) - Class
Certification - undefined
Network Support Service
Tampa Technical Institute - undefined
FAMU - High Diploma
Certification - undefined
HVAC EPA (U)
Skills
- Windows 10 &11
- Experienced with Microsoft Office 365 applications
- Imaging techniques
- Active Directory management
- Printer operation
- Laptop proficiency
Certification
Compti A +plus certification
Timeline
IT Technical Support Specialist
PSR Associates INC.
09.2022 - Current
HCL TECHNOLOGY
08.2019 - 05.2022
APPLICATION SPECIALIST
WORLDWIDE TECH SERVICE - (THE 2 GO GROUP IT SERVICE)
08.2017 - 02.2019
APPLICATION SPECIALIST
HENRY COUNTY TECHNOLOGY DEPARTMENT
11.2016 - 07.2017
Computer Technician
VIRTUCOM Inc.
08.2013 - 08.2017
Computer Technician
Leon County Schools Technology Information Service
09.2012 - 08.2013
Gwinnett Technical College (A+) - Certification Class
Gwinnett Technical College (Network) - Class
Certification - undefined
Network Support Service
Tampa Technical Institute - undefined
FAMU - High Diploma
Certification - undefined
HVAC EPA (U)
CompTIA - Certification
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