Reginald Taylor
Atlanta
Summary
Billing Supervisor with 5+ years of experience spanning high-volume billing, project billing, customer service leadership, and account management. Proven ability to oversee billing operations, supervise teams, resolve complex discrepancies, and collaborate cross-functionally to ensure accuracy, compliance, and timely invoicing. Known for improving workflows, supporting revenue cycle efficiency, and delivering strong internal and external client service.
Overview
12
12
years of professional experience
Work History
Billing Supervisor
Southeastern Traffic Supply
Smyrna
01.2024 - Current
- Supervise daily billing operations for traffic control services, equipment rentals, and Maintenance of Traffic (MOT) projects.
- Lead and support billing staff through task assignment, training, and performance feedback.
- Verify job documentation, field logs, and contract terms to ensure billing accuracy and compliance.
- Resolve complex billing discrepancies and serve as escalation point for internal teams and clients.
- Analyze workflows and implement process improvements to streamline billing cycles and reduce errors.
- Prepare revenue, billing, and collection support reports for leadership review.
- Helix Traffic Solutions
Billing Coordinator
TK Elevator Corporation
Atlanta
01.2021 - 01.2024
- Managed project billing using contract value and percent-complete accounting in compliance with AIA standards.
- Prepared and submitted invoices, including PP&E; and retention billings, within strict contractual timelines.
- Processed change orders, credits, rebills, and turnover requests per Shared Services SLA guidelines.
- Reviewed monthly under/overbilling reports and provided variance explanations to improve financial accuracy.
- Addressed and resolved client billing concerns through internal CRM and CSM systems.
Customer Service Representative II
CarMax Auto Finance
Atlanta
01.2020 - 01.2021
- Managed high-volume inbound and outbound calls related to billing, payments, and account status.
- Collaborated with internal departments to resolve customer payment and account discrepancies.
- Educated customers on payment plans and account management tools to improve satisfaction and retention.
- Maintained accurate documentation to support compliance and operational efficiency.
Customer Service Manager
Target
Atlanta
01.2018 - 01.2020
- Led and coached customer service teams, overseeing daily operations, scheduling, and performance management.
- Resolved escalated billing and customer issues, ensuring high satisfaction and retention rates.
- Implemented service strategies that reduced escalations and improved operational efficiency.
- Analyzed service metrics and customer feedback to drive continuous improvement.
Shop Manager
Progressive Welding
Atlanta
01.2014 - 01.2018
- Oversaw daily operations, staff scheduling, training, and workflow optimization.
- Led teams to meet performance goals while maintaining high customer satisfaction.
- Collaborated with leadership to set operational priorities and improve efficiency.
Education
Mass Communication -
Kennesaw State University
Marietta, GACollege Preparatory Diploma -
South Cobb High School
Austell, GASkills
- Billing Operations
- Team Leadership
- Invoice Processing
- Project & Percent-Complete Billing
- Customer & Client Communication
- Dispute Resolution
- Process Improvement
- Account Management
- Time Management
- Cross-Functional Collaboration
- Salesforce
- Oracle NetSuite CRM
- Microsoft Dynamics 365
- SharePoint
- Workday
- NCR Register
- Greenfield
- Microsoft Excel
- MS Office
- MS Visio
- Contract compliance
Timeline
Billing Supervisor
Southeastern Traffic Supply
01.2024 - Current
Billing Coordinator
TK Elevator Corporation
01.2021 - 01.2024
Customer Service Representative II
CarMax Auto Finance
01.2020 - 01.2021
Customer Service Manager
Target
01.2018 - 01.2020
Shop Manager
Progressive Welding
01.2014 - 01.2018
Mass Communication -
Kennesaw State University
College Preparatory Diploma -
South Cobb High School