Reid Harris
Atlanta,GA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
8
8
years of professional experience
Work History
Director of Food and Beverage
Horseshoebend Country Club
12.2023 - Current
- Oversee food and beverage operations with annual revenue exceeding $2 million, including a main dining room, banquet facilities, casual eateries, and outdoor venues.
- Develop and implement effective strategies to boost revenue, reduce costs, and ensure consistent high-quality service across all food and beverage outlets.
- Lead, manage, and motivate a team of 50 front-of-house and back-of-house employees, ensuring exceptional service standards and employee satisfaction.
- Work closely with the Executive Chef to create seasonal, innovative menus that align with members' preferences while maintaining profitability.
- Analyze monthly financial reports, sales data, and budget forecasts to track performance and identify opportunities for cost-saving or revenue-generating strategies.
- Build and maintain strong relationships with vendors and suppliers, negotiating favorable contracts and ensuring quality products and services.
- Implement effective inventory control measures, reducing waste and optimizing stock levels.
- Manage and coordinate all aspects of club events, including weddings, tournaments, private functions, and large-scale banquets, ensuring seamless service and guest satisfaction.
- Enforce health, safety, and sanitation standards in compliance with local, state, and federal regulations.
- Drive marketing and promotional initiatives to attract new members and increase event bookings, including special menus, holiday promotions, and themed events.
- Provide ongoing training and development to staff, creating a high-performance team dedicated to excellence in service delivery.
Multi-Unit Beverage Manager
Unsukay Restaurant Group
12.2022 - 12.2023
- Responsible for Creating seasonal cocktail and wine lists for multiple restaurants for group
- Able to thrive in a private club atmosphere with vast knowledge of the members and their tastes, profound knowledge of menu items while providing excellent and personable service and table side etiquette
- Managed orders and inventory of $400,000+ with meticulous detail month-to-month and reduced inventory waste while increasing profitability
- Maintained 22% cost of sale in beverage purchasing
- Pride myself on wine and cocktail knowledge while being able to speak to members nightly and recommend options in line with their taste
- Able to hire and train multiple staff members at a high level, while also completing all day to day responsibilities
Clubhouse Manager
Golf Club of Georgia
05.2022 - 12.2022
- Responsible for management and training of 20+ employees within various roles around the Club
- Ran lunches as well as dinners for 200+ members daily as well as helped with any golf outing needs
- Set up venue and menus for all private events inclusive of weddings, corporate outings, and conferences
- Handled cash flows, inventory and banking related duties while ensuring a high standard of operations
- Adept at ensuring the availability of amenities for all guests
Manager
The Landing, Reynolds Lake Oconee
01.2022 - 05.2022
- Hired, trained, and coached staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards
- Reduced variable costs by being meticulous in overtime expenditures and inventory waste
- Aided in cross-training employees to ensure FOH members were able to perform confidently and effectively in all positions
- Organized monthly scheduling and payroll accurately
Assistant Manager
Creek Club, Reynolds Lake Oconee
03.2021 - 01.2022
- Consistently exceeded monthly goals by training FOH staff on upselling techniques
- Helping in create craft seasonal cocktails
- Helped maintain a high employee retention rate through periodic performance reviews, incentive programs, and management training programs
- Helped complete monthly inventory, aiding in decreasing loss margins
Lead Bartender
Eighty-Eight Kitchen and Bar, Reynolds Lake Oconee
05.2020 - 03.2021
- Trained fellow employees on Jonas POS, drink preparation, and bar knowledge
- Demonstrated leadership at a high-volume restaurant, in an enthusiastic manner
- Provided exceptional service through guest approach, as well as internal auditing
- Maintained inventory of bar products, including alcohol, soft drinks, and supplies to ensure high volume of sales
Server
The National Tavern, Reynolds Lake Oconee
03.2018 - 05.2020
- Balanced all sales and books upon closing
- Worked in fast-paced environment while continuing to be productive and providing quality customer service
- Efficient on computer with putting in orders, processing payments, and inventory
- Able to balance books at end of night, proficient in dealing with money
- Implemented shift side work and closing procedures to maintain consistency and set restaurant up for success
Food Runner
The National Tavern, Reynolds Lake Oconee
08.2017 - 03.2018
- Take food out to tables in an efficient and professional manner
- Interact with members and customers in a fast-paced environment
- Able to keep composure and complete tasks without getting overwhelmed
- Acting as a bridge between the front and back of house team
Education
Bachelor of Business Administration - Risk Management & Insurance
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA12.2024
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Tableau
- R Studio
- Adobe Photoshop
- Python/Spyder
- Microsoft Teams
- Jonas POS
Leadership And Activities
- Court of Master Sommelier's, Currently Enrolled for Testing, Present, Currently enrolled to take Level one test, and planning on preparing for more in the future
- Reynolds Lake Oconee Wine Dinner's, Assistant to Service, 07/20, 10/22, Educated employees on specific wine knowledge prior to event, Spoke to members about the featured wine, helping to boost wine sales, Help set up and break down event, making sure everything is done in a smooth manner, Assisted in setting up special events and private parties
- Rhythm and Brews, Assist with Alcohol and Spirit Sales, 09/19, 10/22, Effectively handled all member complaints and special requests, maintaining quality service at all times, Consistently kept concert venue, bar, and work areas clean and in compliance with all ordinances, Assisted bartenders with maintaining adequate supplies and alcohol for bar and all service areas, Accurately and quickly calculated all checks and member charges
Timeline
Director of Food and Beverage
Horseshoebend Country Club
12.2023 - Current
Multi-Unit Beverage Manager
Unsukay Restaurant Group
12.2022 - 12.2023
Clubhouse Manager
Golf Club of Georgia
05.2022 - 12.2022
Manager
The Landing, Reynolds Lake Oconee
01.2022 - 05.2022
Assistant Manager
Creek Club, Reynolds Lake Oconee
03.2021 - 01.2022
Lead Bartender
Eighty-Eight Kitchen and Bar, Reynolds Lake Oconee
05.2020 - 03.2021
Server
The National Tavern, Reynolds Lake Oconee
03.2018 - 05.2020
Food Runner
The National Tavern, Reynolds Lake Oconee
08.2017 - 03.2018
Bachelor of Business Administration - Risk Management & Insurance
Georgia State University, J. Mack Robinson College of Business
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