REINA Moses
Conyers
Summary
Experienced in delivering strategic consulting services to enhance client business operations. Leverages in-depth industry knowledge and analytical skills to identify and implement effective solutions. Proven track record of building strong client relationships and driving measurable results. Adept at providing valuable insights and recommendations that optimize business processes and drive growth. Committed to delivering exceptional service and exceeding client expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Presales Solution Consultant II
UKG
10.2023 - Current
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
HCM Presales Business Consultant
ADP
03.2022 - 10.2023
- Understand Client Needs:Conduct thorough assessments to identify client requirements and business challenges, translating them into actionable solutions.
- Solution Design and Presentation:Develop and present compelling solutions that address client needs, leveraging UKG's workforce management software and services.
- Demonstrations and Training:Provide product demonstrations, training, and sales support to both prospective and existing clients.
- Sales Support:Collaborate with sales teams to drive effective and strategic sales processes, leading business discussions and solving complex problems.
- Relationship Building:Establish and maintain strong relationships with clients, internal teams, and stakeholders to ensure customer satisfaction and long-term success.
- Staying Current:Stay updated on the latest UKG products, features, and industry trends to effectively address client needs.
- Develop Materials:Contribute to the development of user guides, white papers, manuals, and training materials.
- Work with Internal Teams:Collaborate with technical writers, programmers, software architects, marketing specialists, and project managers.
Client Services Human Resource Business Partner
ADP
01.2020 - 03.2022
- Company Overview: The Client Human Resource Business Partner works as a trusted advisor to ADP clients, using HR experience, ADP product expertise and consulting skills to solve their most critical business challenges
- Serve as an expert to customers supporting ADP’s most complex products/technologies
- Use specialized depth and/or breadth of expertise to service ADP’s largest clients
- Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and to clients
- Solve client problems; taking a broad perspective to identify solutions
- Work independently to resolve issues and provide solutions, with guidance in only the most complex situations
- Share knowledge and best practices with less experienced Consultants and Specialists
- Work proactively with clients to provide information, best practices and training on ADP solutions
- The Client Human Resource Business Partner works as a trusted advisor to ADP clients, using HR experience, ADP product expertise and consulting skills to solve their most critical business challenges
Life Cycle Consultant
ADP
01.2018 - 01.2020
- Company Overview: The Life Cycle Consultant (LCC) strengthens the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource (TS) through the life cycle of the client
- Provides consultation with Client, BAC and WSE on organizations' benefit offerings during Open Enrollment
- Conducts client seminars and annual benefit enrollment meetings for worksite employees
- Works with the ADP TotalSource Benefits Department, consultants and brokers to answer questions and resolve open enrollment issues
- Assists clients with the benefit election process and providing enrollment assistance at client site, if required
- Interacts with Sales, Implementation, KAE and HRBP, as well as BAC and WSEs to reinforce the TotalSource Benefits Value Proposition during client meetings and calls
- Engages with Sales, Implementation and HRBP/KAE Teams on account due diligence, as well as plan compliance
- Proactively coordinates with the HRBP/KAE/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition
- Partners with HRBP to assist in addressing Benefit-related compliance situations where the LCC can deliver compliance training to mitigate/reduce risk
- Provides Benefits Consultation and advice while interacting with Benefits Administrators, HRBPs and Work Site Employees (WSEs) to reinforce the TotalSource Value Proposition
- Partners with Sales and Implementation Consultants on business objectives that creates onboarding solutions regarding Benefits that impact business priorities
- The Life Cycle Consultant (LCC) strengthens the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource (TS) through the life cycle of the client
Senior Field Operations Representative
Centene Corporation
01.2016 - 01.2018
- Company Overview: The Sr
- Field Operations Representative works directly with VA Medical Centers and facilities, to ensure delivery of quality services in a consistent and uniform manner across assigned market(s)
- Assures compliance with respective contracts
- Researches, analyzes and resolves claims, benefits, issues and authorization inquiries within delegated authority
- Interprets Health Net’s policies and procedures
- Provides interpretation and clarification of benefits, eligibility, and access to care requirements
- Assesses VA Medical Center’s training needs
- Develops, implements, and conducts appropriate training programs and/or orientations for assigned VA Medical Center staff
- Monitors provider database of current data relating to provider and physician information and ensures provider directories are accurate
- Investigates compliance issues, identifies root cause, trains VA Medical Center office staff on correct procedures, and provides written reports of findings and recommendations
- Meets on a regular basis in person or by telephone with assigned key VA Medical Centers to cultivate and strengthen relationship
- Supports the retention of providers by participating in meetings and conducting research
- The Sr
- Field Operations Representative works directly with VA Medical Centers and facilities, to ensure delivery of quality services in a consistent and uniform manner across assigned market(s)
Benefits Analyst
Morneau Shepell
01.2014 - 01.2016
- Company Overview: Benefits Analyst with the Broker Support Services department that offers the only integrative approach to health, benefits, retirement and employee assistance needs
- Acts as a subject matter expert for topics such as benefit administration practices, Broker Portal (NY and NJ), Sales Force, processing procedures, client-specific provisions and alternatives for service delivery
- Responsible for reviewing, updating and managing eligibility data, responding to HRINJ (Health Republic of New Jersey), billing and payroll inquiries, reviewing and responding to carrier file error reports
- Managing the full-cycle COBRA process in accordance to Department of Labor requirements
- Completes quality assurance testing of internal web applications and attends training sessions to build knowledge of internal and industry topics and trends
- Ensures services are being completed within the defined internal/external Service Level Agreement timelines
- Supports one or more clients and devises ways to continuously improve processing operations and identifies systems/process inefficiencies
- Benefits Analyst with the Broker Support Services department that offers the only integrative approach to health, benefits, retirement and employee assistance needs
Lead Patient Care Coordinator III
MGH Cancer Center
01.2011 - 01.2013
- Company Overview: Lead Patient Care Coordinator at Massachusetts General Hospital, recognized as #1 in the nation based on quality of care, patient safety and reputation in 16 clinical specialties
- Supervise practice operations daily when manager is not in the practice
- Provide administrative support to health care providers in high-volume ambulatory setting
- Function as the primary interface between the patient and the providers
- Required to use discretion and judgment to organize priorities, complete tasks and handle confidential patient information
- Accurately enter ICD-9-CM, CPT-4 diagnostic and procedural codes for surgical procedures
- Lead Patient Care Coordinator at Massachusetts General Hospital, recognized as #1 in the nation based on quality of care, patient safety and reputation in 16 clinical specialties
Education
Master of Arts - Voice
New England Conservatory of Music
Boston, MA01-2021
Bachelor of Music -
Stetson University
2008
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- MS office
- Strategic planning
- Issue resolution
- Customer relationship management
- Strategic Goal Setting
- Public speaking
- Client engagement
Accomplishments
- Leadership Performance Highlights. Managed Mammogram pilot for the Atlanta VA in partnership with DeKalb Medical Center. Liaison between VA stations and Health Net in South Carolina, Alabama, and Georgia. ACA and Talent Bundle Champion for HRBP team.
- Processes of improvement. Implemented a structured system within multiple departments to bridge the gap in our department to better serve and meet the needs of our Veterans. Thus, making Health Net/Centene more user friendly across the board for all parties involved.
- Awards and Academic Highlights. ADP Presales Rookie of the Year Army Medal of Achievement for accurately processing over 400 evaluations within a month. Certificates of Achievement for Excellence in Customer Service while serving in the United States Army. Veterans Choice Program Performance Excellence Award, Talent Scholarship for both Undergraduate and Graduate degrees.
Additional Information
- Awards and Academic Highlights. Army Medal of Achievement for accurately processing over 400 evaluations within a month. Certificates of Achievement for Excellence in Customer Service while serving in the United States Army. Veterans Choice Program Performance Excellence Award, Talent Scholarship for both Undergraduate and Graduate degrees.
- Leadership Performance Highlights. Managed Mammogram pilot for the Atlanta VA in partnership with DeKalb Medical Center. Liaison between VA stations and Health Net in South Carolina, Alabama and Georgia. Processes of improvement. Implemented a structured system within multiple departments to bridge the gap in our department to better serve and meet the needs of our Veterans. Thus, making Health Net/Centene more user friendly across the board for all parties involved.
Certification
- SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management.
Timeline
Presales Solution Consultant II
UKG
10.2023 - Current
HCM Presales Business Consultant
ADP
03.2022 - 10.2023
Client Services Human Resource Business Partner
ADP
01.2020 - 03.2022
Life Cycle Consultant
ADP
01.2018 - 01.2020
Senior Field Operations Representative
Centene Corporation
01.2016 - 01.2018
Benefits Analyst
Morneau Shepell
01.2014 - 01.2016
Lead Patient Care Coordinator III
MGH Cancer Center
01.2011 - 01.2013
Master of Arts - Voice
New England Conservatory of Music
Bachelor of Music -
Stetson University
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