Reissa Ahmadou
Atlanta
Summary
Skillful professional, seasoned in Customer Management, Support and Retention, looking to make a meaningful impact.
Overview
4
4
years of professional experience
Work History
Benefits Specialist
Conduent
Remote
10.2025 - Current
- Achieved 95% first-call resolution rate by accurately resolving complex benefit inquiries in both English and French while navigating multiple systems during high-volume call periods
- Maintained 100% compliance across all bilingual member interactions through meticulous documentation and adherence to HIPAA and quality assurance standards
- Reduced repeat member contacts by 30% by providing clear, professional follow-up emails and resolutions in English and French
- Recognized by leadership for consistently exceeding performance metrics, including call quality, accuracy, and bilingual member satisfaction scores
Insurance Manager
MACIF INSURANCE
France
10.2022 - 10.2025
- Assess property damages for both residential, commercial and auto clients.
- Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
- Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
- Investigate and adjust both personal and commercial property claims with exposures up to $50,000.
- Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
- Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.
Claims Specialist
MACIF INSURANCE
France
10.2021 - 10.2022
- Address Chat and email tickets in order to make recommendations regarding coverage and liability.
- Obtains documents to establish the value of claims and negotiates settlement or declines claim.
- Negotiates with all parties, or their representatives, within designated authority and appropriately escalate.
- Completes required training.
Education
Bachelor - Chargé d'Indemnisation en Assurance
IFPASS
01.2024
Skills
- Office 365
- Zendesk
- Fluent in French
- Zoom
LANGUAGES
English
French
Timeline
Benefits Specialist
Conduent
10.2025 - Current
Insurance Manager
MACIF INSURANCE
10.2022 - 10.2025
Claims Specialist
MACIF INSURANCE
10.2021 - 10.2022
Bachelor - Chargé d'Indemnisation en Assurance
IFPASS