Rekha T
Smyrna
Summary
I have over 10 years of diversified experience in the insurance industry, with expertise in risk analysis, client relationship management, team leadership, and business analysis for general insurance operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
United India Insurance Co. Ltd
Bangalore
04.2026 - 06.2026
- Directed a $1.2M annual Motor + Misc Insurance portfolio and branch operations.
- Reduced motor claims ratio from 90% to 55% through underwriting and claims initiatives.
- Supervised a team of 3 underwriters and improved renewal rates to 92%.
- Oversaw issuance, endorsements, renewals, and audits for 5000+ policies annually.
Administrative Officer
United India Insurance Co. Ltd
Bangalore
04.2021 - 03.2026
- Enhanced technological solutions and collaborated on portfolio management activities.
- Developed documentation, reporting standards, agency recruitment, and management processes.
- Managed administrative processes for efficient office operations.
Senior Assistant
United India Insurance Co. Ltd
Bangalore
02.2020 - 01.2021
- Oversaw daily insurance operations and customer service, ensuring timely documentation and effective complaint resolution.
Assistant
United India Insurance Co. Ltd
Chennai
02.2016 - 01.2020
- Managed insurance operations and coordinated with agents and branch teams.
- Managed customer inquiries and provided timely assistance to policyholders.
Analyst
HCL Technologies Ltd
Chennai
07.2010 - 04.2014
- Developed reports to communicate insights and recommendations to stakeholders.
- Collaborated with cross-functional teams to streamline operational processes.
- Maintained accurate records of all data collected during analysis processes.
Technical Support Executive
Sutherland Global Services
Chennai
04.2007 - 01.2008
- Provided technical assistance for software and hardware issues to customers.
- Diagnosed and resolved customer inquiries through various communication channels.
Education
M.Phil - Computer Science
PRIST University
07-2011
M.Sc - Information Technology
Women's Christian College
05-2010
B.Sc - Physics
Ethiraj College For Women
05-2007
Skills
- Branch Operations
- Marketing
- MS Office
- Customer support
- Insurance underwriting
- Business development
Certification
- Fellowship of Insurance Institute of India
- ITIL Foundation Course
- Certificate in Hardware & Networking
Accomplishments
- Successfully managed high-profile client accounts and streamlined claims processing.
- Achieved high customer satisfaction through effective communication and problem-solving.
Timeline
Assistant Manager
United India Insurance Co. Ltd
04.2026 - 06.2026
Administrative Officer
United India Insurance Co. Ltd
04.2021 - 03.2026
Senior Assistant
United India Insurance Co. Ltd
02.2020 - 01.2021
Assistant
United India Insurance Co. Ltd
02.2016 - 01.2020
Analyst
HCL Technologies Ltd
07.2010 - 04.2014
Technical Support Executive
Sutherland Global Services
04.2007 - 01.2008
M.Phil - Computer Science
PRIST University
M.Sc - Information Technology
Women's Christian College
B.Sc - Physics
Ethiraj College For Women