Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

REMECCA WHITE

Fairburn,GA

Summary

Dynamic customer service professional with a proven track record at Algood Food Company, excelling in escalation handling and complaint resolution. Adept at transforming challenges into opportunities, I consistently enhance customer satisfaction and loyalty through effective communication and goal-oriented strategies. Skilled in appointment scheduling, I thrive in high-pressure environments. Knowledgeable customer service with solid background in telephone customer service. Skilled in resolving customer inquiries and complaints, consistently enhancing customer satisfaction. Demonstrated effective communication and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Telephone Customer Service Representative

Teleperformance
03.2019 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Effectively diffused customer complaints, turning potentially negative experiences into opportunities for positive outcomes and continued business relationships.
  • Streamlined issue resolution processes, leading to quicker response times for customers in need of assistance.
  • Exceeded performance targets by consistently handling a high volume of calls with accuracy and professionalism.

Customer Service Supervisor

Algood Food Company
10.2015 - 11.2022
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Completed bi-weekly payroll for 24 employees.

Call Center Representative

The Home Depot Inc
08.2010 - 02.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Representative

Intercom
04.2009 - 07.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Manchester High School
Manchester, GA
05.1998

Associate of Science - Business Administration

Saintleo University
Saint Leo, FL
05-2019

Skills

  • Goal oriented
  • Escalation handling
  • Appointment scheduling
  • Complaint resolution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].

Timeline

Telephone Customer Service Representative

Teleperformance
03.2019 - Current

Customer Service Supervisor

Algood Food Company
10.2015 - 11.2022

Call Center Representative

The Home Depot Inc
08.2010 - 02.2018

Customer Service Representative

Intercom
04.2009 - 07.2013

High School Diploma -

Manchester High School

Associate of Science - Business Administration

Saintleo University

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REMECCA WHITE