Remesha Sharp
Lawrenceville
Summary
High-energy Executive Assistant with demonstrated administrative expertise, analytical problem-solving skills and proficiency in Microsoft Office Suite. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty.
Overview
11
11
years of professional experience
Work History
Client Service Coordinator
JPatton
Duluth
02.2016 - 07.2020
- Managed over 100 customer accounts.
- Introduced clients to available online resources and services to increase convenience.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Described product highlights and benefits to help guide purchasing decisions.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Machine Operator/Packer
Randstad
Lawrenceville
08.2015 - 02.2016
- Counted and recorded finished and rejected packaged items.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
- Attached identification labels to finished packaged items to include lot numbers and barcodes for scanning into inventory system.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Trained and monitored 15 personnel in assigned department or section.
Medical Assistant Extern
Dekalb Pediatric Associates
Tucker
09.2014 - 12.2014
- Obtained client medical history, including medication information, symptoms and allergies.
- Offered age-appropriate patient care before, during and after exams.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Verified appropriate lab couriers picked up collected lab specimens.
- Assisted up to 15 patients per day.
Administrative Specialist
United States Marine Corps
Quantico
05.2009 - 05.2013
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Provided exceptional clerical support to military personnel, including copying, faxing, file management, and record keeping.
- Received and routed business correspondence to correct department or staff member.
- Managed and maintained accountability reports.
- Supervised 2 junior personnel.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Education
Associate of Arts - Business Administration
Southern New Hampshire University
Manchester, NH2023
Diploma - Medical Assistant Program
Everest Institute
Norcross, GA01.2015
High School Diploma -
CherryHill School of Performing Arts
Inkster, MI06.2008
Skills
- Training and Development
- Client Service
- Proficiency in MS Office Suite
- Type 45 WPM
- Teamwork Collaboration
- Account Management
- Inventory Management
- Detail oriented
- Ability to multi task
- Invoice Processing
Accomplishments
Honorable Discharge from the United States Armed Forces
Timeline
Client Service Coordinator
JPatton
02.2016 - 07.2020
Machine Operator/Packer
Randstad
08.2015 - 02.2016
Medical Assistant Extern
Dekalb Pediatric Associates
09.2014 - 12.2014
Administrative Specialist
United States Marine Corps
05.2009 - 05.2013
Associate of Arts - Business Administration
Southern New Hampshire University
Diploma - Medical Assistant Program
Everest Institute
High School Diploma -
CherryHill School of Performing Arts
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