Administrative and HR professional with over 10 years of experience in recruitment, onboarding, and office operations within higher education. Expertise in managing confidential personnel data and coordinating hiring processes while providing exceptional customer service. Proficient in UGAJobs, OneUSG Connect, and Microsoft Office Suite. Recognized for strong organizational skills and a commitment to efficiency and accuracy.
Overview
14
14
years of professional experience
Work History
Human Resources Assistant
University of Georgia - Facilities Management Division
Athens
08.2021 - Current
Manage and publish 50+ job vacancies weekly via the iPaws system to support campus-wide recruitment
Collaborate with hiring managers to finalize vacancy files and optimize recruitment workflows
Assist the HR manager and HR specialists in scheduling and prioritizing tasks to meet critical department deadlines
Process hiring actions using UGAJobs, OneUSG Connect, and other UGA systems with accuracy and adherence to HR compliance standards
Prepare onboarding packets and new hire documents, ensuring full compliance with HR protocols
Maintain over a dozen live HR tracking spreadsheets for personnel changes, onboarding progress, and training records
Coordinate with Athens Technical College to support the FMD internship and training partnership program
Administrative Assistant II
University of Georgia - Career Center
Athens
05.2016 - 07.2021
Directed OneSource processes for front desk staff, improving onboarding efficiency
Managed over 50 incoming calls daily, providing support to students, employers, and university partners
Created a positive environment for visitors by providing prompt, courteous front desk service
Scheduled appointments with precision using Handshake and internal systems, achieving a 99% accuracy rate
Handled financial tasks including daily deposits and credit card processing with zero discrepancies
Supervised and trained student assistants, serving as primary liaison for work-study compliance
Registration & Records Receptionist
Athens Technical College
Athens
05.2013 - 05.2016
Assisted hundreds of students with registration and transcript services, increasing customer satisfaction scores
Supervised student workers, maintaining front desk operations with a 98% efficiency rate
Processed academic records and transcript requests using Banner, supporting accurate student file maintenance
Managed departmental communication and documentation through filing, faxing, and digital scanning systems
Administrative Assistant Intern
Athens Transit System
Athens
06.2011 - 05.2013
Maintained and organized physical and digital files related to personnel, financials, and operations
Drafted and edited department-wide memos, official correspondence, and public notices
Revamped internal bulletin boards and digital announcements, enhancing employee information flow
Education
Bachelor of Science - Business Administration, Human Resources Management
Strayer University
Lithonia, GA
06.2017
Associate of Applied Science - Business Administrative Technology
Athens Technical College
Athens, GA
06.2011
Skills
UGAJobs and Handshake
OneUSG Connect and OneSource Connect
AIM and TouchNet
Microsoft Office Suite
Employee onboarding and job posting
HR records management
Office workflow coordination
Financial processing
Front desk operations
High-volume communication
Student worker supervision
Cross-departmental collaboration
Job vacancy management
Task prioritization and time management
Customer service and support
Team collaboration
Accomplishments
Streamlined the UGA Facilities hiring process by posting and managing 50+ weekly job vacancies through iPaws, accelerating time-to-hire
Processed onboarding documentation for 10-15 new hires monthly, maintaining 100% compliance with HR policies and procedures
Maintained and updated 12+ live HR tracking spreadsheets, improving reporting accuracy and personnel record accessibility
Processed over 100 transcript and registration requests each semester at Athens Technical College, reducing turnaround times by 20%
Delivered exemplary customer service to hundreds of students, visitors, and partners weekly, consistently receiving positive feedback
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