Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RENAE ALEXANDER

Stockbridge

Summary

Dynamic aviation professional with extensive experience in airport operations and crew scheduling at Florida Flyers Flight Academy. Proven ability to enhance efficiency through effective resource allocation and multi-agency communication. Recognized for exceptional service recovery and de-escalation skills, ensuring a seamless passenger experience in high-pressure environments.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Process Server (Part-Time)

ABC Legal & Proof Services
Atlanta
01.2023 - Current
  • Served legal documents, eviction notices, and time-sensitive filings accurately, ensuring compliance with legal standards.
  • Coordinated with attorneys, clients, and court systems to secure proper documentation and proof of service.
  • Managed high-volume routes across metro Atlanta, demonstrating strong organization and effective time management.
  • Maintain confidentiality, professionalism, and adherence to legal standards.

Pilot Scheduler

Wheels Up Private Aviation
Atlanta
11.2022 - Current
  • Coordinated with pilots, dispatch, maintenance, and airport partners to achieve on-time performance.
  • Managed daily flight operations, crew assignments, and aircraft movements to meet tight deadlines.
  • Resolve last-minute operational disruptions with calm, solution-focused decision-making.
  • Supported VIP/UHNW passenger movements with precision and maintained confidentiality.

Director of Flight Operations

Florida Flyers Flight Academy
St. Augustine
11.2015 - 11.2022
  • Oversaw airport operations, dispatch, scheduling, and safety, ensuring seamless training environment for high-volume activities.
  • Managed IROPs, weather delays, aircraft swaps, and student travel disruptions, minimizing impact on training schedules.
  • Supervised and trained operations, customer service, and dispatch teams, enhancing team readiness and service quality.
  • Built SOPs and safety protocols improving efficiency and compliance.

Pilot Scheduling Director

SK Jets / SK Logistics
St. Augustine
05.2005 - 01.2012
  • Directed crew scheduling, trip planning, and operational logistics for charter flights.
  • Coordinated logistics with FBOs, ground handlers, and airport authorities to ensure seamless flight operations.
  • Managed diversions, last-minute changes, and service recovery to maintain operational integrity and customer satisfaction.

International Flight Attendant

Delta Air Lines
Atlanta
07.1994 - 05.2005
  • Provided exceptional service to global passengers, including unaccompanied minors, VIPs, and special-assistance travelers, enhancing overall travel experience.
  • Maintained safety, compliance, and emergency readiness on international routes, ensuring passenger security and operational integrity.
  • Delivered exceptional customer service to diverse international passengers.
  • Ensured safety protocols and emergency procedures were followed consistently.
  • Collaborated with crew members to maintain a smooth in-flight experience.

Education

B.S. - Business & Artificial Intelligence

Maestro University
Dallas, TX

Some College (No Degree) - International Relations & Foreign Language Studies

Clayton State University
Morrow, GA

Skills

  • Service Recovery
  • Safety Compliance
  • Scheduling
  • Resource Allocation
  • Multi-agency Communication
  • Passenger Experience
  • Staff Supervision
  • Shift Leadership
  • Gate Operations
  • Baggage Operations
  • IROP Management
  • Dispatch
  • Unaccompanied Minor Handling
  • De-escalation

Certification

  • Notary Public
  • Permit Runner
  • Process Server
  • Safety & Compliance Training
  • Customer Service & De-escalation

Timeline

Process Server (Part-Time)

ABC Legal & Proof Services
01.2023 - Current

Pilot Scheduler

Wheels Up Private Aviation
11.2022 - Current

Director of Flight Operations

Florida Flyers Flight Academy
11.2015 - 11.2022

Pilot Scheduling Director

SK Jets / SK Logistics
05.2005 - 01.2012

International Flight Attendant

Delta Air Lines
07.1994 - 05.2005

B.S. - Business & Artificial Intelligence

Maestro University

Some College (No Degree) - International Relations & Foreign Language Studies

Clayton State University
RENAE ALEXANDER