RENAE ALEXANDER
Stockbridge
Summary
Dynamic aviation professional with extensive experience in airport operations and crew scheduling at Florida Flyers Flight Academy. Proven ability to enhance efficiency through effective resource allocation and multi-agency communication. Recognized for exceptional service recovery and de-escalation skills, ensuring a seamless passenger experience in high-pressure environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Process Server (Part-Time)
ABC Legal & Proof Services
Atlanta
01.2023 - Current
- Served legal documents, eviction notices, and time-sensitive filings accurately, ensuring compliance with legal standards.
- Coordinated with attorneys, clients, and court systems to secure proper documentation and proof of service.
- Managed high-volume routes across metro Atlanta, demonstrating strong organization and effective time management.
- Maintain confidentiality, professionalism, and adherence to legal standards.
Pilot Scheduler
Wheels Up Private Aviation
Atlanta
11.2022 - Current
- Coordinated with pilots, dispatch, maintenance, and airport partners to achieve on-time performance.
- Managed daily flight operations, crew assignments, and aircraft movements to meet tight deadlines.
- Resolve last-minute operational disruptions with calm, solution-focused decision-making.
- Supported VIP/UHNW passenger movements with precision and maintained confidentiality.
Director of Flight Operations
Florida Flyers Flight Academy
St. Augustine
11.2015 - 11.2022
- Oversaw airport operations, dispatch, scheduling, and safety, ensuring seamless training environment for high-volume activities.
- Managed IROPs, weather delays, aircraft swaps, and student travel disruptions, minimizing impact on training schedules.
- Supervised and trained operations, customer service, and dispatch teams, enhancing team readiness and service quality.
- Built SOPs and safety protocols improving efficiency and compliance.
Pilot Scheduling Director
SK Jets / SK Logistics
St. Augustine
05.2005 - 01.2012
- Directed crew scheduling, trip planning, and operational logistics for charter flights.
- Coordinated logistics with FBOs, ground handlers, and airport authorities to ensure seamless flight operations.
- Managed diversions, last-minute changes, and service recovery to maintain operational integrity and customer satisfaction.
International Flight Attendant
Delta Air Lines
Atlanta
07.1994 - 05.2005
- Provided exceptional service to global passengers, including unaccompanied minors, VIPs, and special-assistance travelers, enhancing overall travel experience.
- Maintained safety, compliance, and emergency readiness on international routes, ensuring passenger security and operational integrity.
- Delivered exceptional customer service to diverse international passengers.
- Ensured safety protocols and emergency procedures were followed consistently.
- Collaborated with crew members to maintain a smooth in-flight experience.
Education
B.S. - Business & Artificial Intelligence
Maestro University
Dallas, TXSome College (No Degree) - International Relations & Foreign Language Studies
Clayton State University
Morrow, GASkills
- Service Recovery
- Safety Compliance
- Scheduling
- Resource Allocation
- Multi-agency Communication
- Passenger Experience
- Staff Supervision
- Shift Leadership
- Gate Operations
- Baggage Operations
- IROP Management
- Dispatch
- Unaccompanied Minor Handling
- De-escalation
Certification
- Notary Public
- Permit Runner
- Process Server
- Safety & Compliance Training
- Customer Service & De-escalation
Timeline
Process Server (Part-Time)
ABC Legal & Proof Services
01.2023 - Current
Pilot Scheduler
Wheels Up Private Aviation
11.2022 - Current
Director of Flight Operations
Florida Flyers Flight Academy
11.2015 - 11.2022
Pilot Scheduling Director
SK Jets / SK Logistics
05.2005 - 01.2012
International Flight Attendant
Delta Air Lines
07.1994 - 05.2005
B.S. - Business & Artificial Intelligence
Maestro University
Some College (No Degree) - International Relations & Foreign Language Studies
Clayton State University