Renae Bryant
Gainesville,GA
Summary
Performance-driven, results-oriented professional with strong experience in organizational support, project management, and personnel supervision. Exceptional verbal and written communications skills, organized, and effective in the management and coordination of critical projects. Unique ability to successfully manage multiple projects simultaneously. Deliver outstanding results, leading to increased levels of responsibility and recognition. Strong interpersonal communication skills and demonstrated ability to work effectively with people from all backgrounds.
Overview
24
24
years of professional experience
Work History
Quality Assurance Associate
Liberty Mutual Group
03.2021 - Current
- Developed and executed test plans to ensure product quality and compliance with standards.
- Collaborated with cross-functional teams to identify and resolve quality issues effectively.
- Trained new team members on quality control procedures and best practices for consistency.
- Implemented process improvements that enhanced efficiency in quality assurance workflows.
- Analyzed data from testing processes to drive continuous improvement initiatives within the team.
- Led audits of production processes, ensuring adherence to regulatory requirements and internal policies.
- Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
- Assisted in the creation of quality standard operating procedures, promoting uniformity across all departments and reducing ambiguity in expectations.
Senior Medical Services Representative
01.2006 - Current
- Efficient processor of assigned medical bills and reconsideration requests for multiple jurisdictions. Strong knowledge of medical billing and coding conventions including CCI guidelines, ICD9, HCPCS, CPT, NDC, and Revenue coding; as well as medical insurance laws and regulations for Workers Compensation.
- Identifies bill processing opportunities and escalates them through appropriate channels while providing suggestions for resolution.
- Provides guidance and assistance to internal customers, providers, claimants, and/or policyholders on inquiries and problems and explains processing procedures, etc.
- Maintains relationships with internal and/or external customers and providers to ensure timely processing of transactions. Responds to customer/provider inquiries and creates and issues provider correspondence.
Application Services Representative
CompBenefits Corporation
01.2005 - 01.2006
- Processed new applicant requests within 24 hours.
- Assist customers with billing questions and issues.
- Responsible for outsourcing new business applications.
Support Services Representative
CompBenefits Corporation
03.2002 - 04.2006
- Fielded calls via multiline switchboard
- Accurately process premium payments
- Assist with daily deposit
- Managed customer inquiries via phone and email, ensuring prompt resolution of issues.
Office Manager
Dennis Lacey Painting
01.2003 - 01.2005
- Processed weekly payroll.
- Provided excellent service for customer billing questions and issues.
- Created invoices for monthly billing and bid requests.
Education
Certified Professional Coder -
American Academy of Professional Coders
01.2008
CA Certified - undefined
01.2005
High School - undefined
Lumpkin County High School
01.1993
Skills
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Decision-making
- Detail-oriented
- Analytical thinking
Timeline
Quality Assurance Associate
Liberty Mutual Group
03.2021 - Current
Senior Medical Services Representative
01.2006 - Current
Application Services Representative
CompBenefits Corporation
01.2005 - 01.2006
Office Manager
Dennis Lacey Painting
01.2003 - 01.2005
Support Services Representative
CompBenefits Corporation
03.2002 - 04.2006
CA Certified - undefined
High School - undefined
Lumpkin County High School
Certified Professional Coder -
American Academy of Professional Coders