Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renda Pitts

Griffin

Summary

Dynamic leader with proven expertise in call center management and event planning, notably at Hammond Services Inc. Excelled in reducing call handling times. Skilled in call routing and team coaching, demonstrating strong leadership and a positive attitude. Achieved significant performance improvements and staff motivation, aligning with key employer-desired skills.

Overview

15
15
years of professional experience

Work History

Call Center Manager

Hammond Services Inc.
01.2019 - Current
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led weekly team meetings to review performance, set targets and motivate staff.

Event Planner

Affairs to Remember Caterers
12.2009 - 12.2018
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.

Education

N/A - N/A

Lamar County High School
Barnesville, GA
05.2005

Skills

  • Call routing
  • Call center customer service
  • Team coaching
  • Escalation handling
  • Employee motivation
  • Recruitment and hiring
  • Staff training
  • Complaint resolution
  • Call monitoring
  • Performance improvements
  • Call center operations
  • KPI tracking
  • Script development
  • Process updates
  • Retention strategies
  • Scheduling expertise
  • Strong leadership
  • Coaching and mentoring
  • Staff motivation
  • Positive attitude
  • Teamwork
  • Computer skills

Timeline

Call Center Manager

Hammond Services Inc.
01.2019 - Current

Event Planner

Affairs to Remember Caterers
12.2009 - 12.2018

N/A - N/A

Lamar County High School

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Renda Pitts