Rene Cervantes
Richmond Hill,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Uber Partner
Uber And Lyft
03.2023 - Current
- (800)-353-8237
- Learned and adhered to safety protocols while driving for ride sharing service.
- Provided exceptional customer service to ensure passenger satisfaction during trips.
- Navigated efficiently using GPS tools to optimize route selection and reduce wait times.
- Maintained vehicle cleanliness and readiness for rides, enhancing overall rider experience.
- Adapted quickly to changing traffic conditions and passenger needs in real-time scenarios.
- Managed time effectively to maximize availability during peak demand periods.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
Mail Carrier
United States Post Office
Los Angeles, California
04.2017 - 08.2025
- (323)-566-4165
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Maintained accurate records of deliveries and pickups to enhance operational efficiency.
- Assisted in training new employees on postal delivery processes and safety protocols.
- Monitored weather conditions and adjusted delivery plans to maintain service quality.
- Implemented improvements in route management to optimize delivery times and reduce delays.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Handled mail and packages with care to prevent damage during delivery.
Customer Service
Aviation Safeguards
Los Angeles, California
11.2011 - 05.2023
- (310)-981-4530
- Provided assistance to passengers in wheelchairs and minors ensuring timely and safe transport through airport facilities.
- Coordinated with ground staff to facilitate efficient boarding and disembarking procedures for wheelchair-bound travelers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Collaborated with airport teams to enhance customer satisfaction through timely baggage delivery services.
Education
No Degree - General Classes
El Camino College
Torrance, CAEMT License - Emergency Medical Transporter
RC Health Service EMS Academy
Acworth, GA03-2026
MS Office. Certificate of Completion - Information Technology
Maxine Waters Employment Center
Los Angeles, CA05-2002
High School Diploma -
Gardena High School
Gardena, CA07-2000
Skills
- Punctuality
- Flexibility
- Strong navigation
- Route planning
- Passenger transportation
- Customer engagement
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Uber Partner
Uber And Lyft
03.2023 - Current
Mail Carrier
United States Post Office
04.2017 - 08.2025
Customer Service
Aviation Safeguards
11.2011 - 05.2023
No Degree - General Classes
El Camino College
EMT License - Emergency Medical Transporter
RC Health Service EMS Academy
MS Office. Certificate of Completion - Information Technology
Maxine Waters Employment Center
High School Diploma -
Gardena High School