Renee Atkins
Rock Spring
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Retail Affairs Representative
McKee Foods
Collegedale, TN
03.2017 - Current
- Answered 20+ calls daily in call center style office
- Averaged 80-100 cases daily using Emplifi Customer Service Software to record and track selling to stores through independent wholesale distributors
- Working with 30+ chain stores to ensure they receive product in a timely manner through Outlook and Gmail
- Work with various levels of management and ownership with retail stores
- Managed customer inquiries to ensure timely resolution and satisfaction.
- Developed product knowledge to effectively assist customers with their needs.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Refund Specialist, Customer Service Representative
BenchMark Physical Therapy
Chattanooga, TN
08.2013 - 03.2017
- Processed refund requests efficiently, ensuring compliance with company policies and customer satisfaction.
- Collaborated with cross-functional teams to streamline communication regarding refund statuses.
- Reviewed and resolved complex refund issues, enhancing overall operational efficiency.
- Call Center environment with 60+ calls daily to assist callers with their medical billing
- Utilized advanced Excel skills for organizing large datasets pertaining to refunds processed, enabling quick retrieval of relevant information when needed
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Adhered strictly to data privacy regulations while handling sensitive customer information during the refund process, minimizing potential risks or breaches
Education
Associate of Science - Medical Office Management
Virginia College
Chattanooga, TN06-2010
Associate of Applied Science - Management, Supervisory & Development
Georgia Northwestern Technical College
Rock Spring, GA08-2008
Skills
- Customer support
- Client relationship building
- Records management
- Telephone reception
- Account servicing
- Active listening
- Effective written communication
- Problem-solving abilities
- Data management
Timeline
Retail Affairs Representative
McKee Foods
03.2017 - Current
Refund Specialist, Customer Service Representative
BenchMark Physical Therapy
08.2013 - 03.2017
Associate of Applied Science - Management, Supervisory & Development
Georgia Northwestern Technical College
Associate of Science - Medical Office Management
Virginia College