Renee Daniel
Thomaston
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
MRS Homecare Inc
Thomaston
04.2020 - 04.2026
- Managed customer inquiries through phone and email communication.
- Assisted clients with scheduling homecare services and support.
- Resolved customer complaints by providing timely solutions and information.
- Maintained detailed records of customer interactions in the database.
- Adhered to all corporate policies and procedures while carrying out duties.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Pharmacy Technician
Cherokee Pharmacy
Thomaston
01.2000 - 05.2012
- Dispensed medications accurately to patients and healthcare providers.
- Managed inventory levels of pharmaceuticals and supplies.
- Assisted pharmacists in preparing and labeling prescriptions.
- Collaborated with team members to streamline pharmacy operations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Education
General Education Development Diploma
Thomaston , GASkills
- Customer relationship management
- Customer inquiry resolution
- Database management
- Verbal and written communication
- Time management
- Team collaboration
- Multi-tasking
- Technical troubleshooting
Timeline
Customer Service Representative
MRS Homecare Inc
04.2020 - 04.2026
Pharmacy Technician
Cherokee Pharmacy
01.2000 - 05.2012
General Education Development Diploma