Renee Fulghum
Twin City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Farmers Furniture
Swainsboro
03.2025 - Current
- Resolved customer complaints efficiently and professionally.
- Assisted customers with product inquiries and order placements.
- Handled payment transactions accurately at checkout points.
- Maintained accurate records of customer interactions in the system.
Secretary
Central Fence
Swainsboro
04.2023 - 02.2025
- Scheduled appointments and meetings, ensuring optimal use of resources.
- Coordinated communication between clients and project teams for efficient workflow.
- Managed daily office operations and maintained organized filing systems.
- Handled incoming calls and inquiries, providing accurate information to clients.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Maintained inventory of office supplies, ordering as needed for smooth operations.
Office Manager
Auto store
Statesboro
04.2021 - 09.2022
- Managed daily office operations and ensured smooth workflow.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated staff schedules and maintained attendance records.
- Assisted in training new employees on office procedures and systems.
- Oversaw inventory management and ordered supplies as needed.
- Managed office inventory and placed new supply orders.
- Handled customer inquiries and provided exceptional service support.
- Implemented filing systems to improve document organization and retrieval.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
Screven County High School
Sylvania, GASkills
- Customer relationship management
- Complaint resolution
- Payment processing
- Appointment scheduling
- Database management
- Problem solving
- Time management
Timeline
Customer Service Representative
Farmers Furniture
03.2025 - Current
Secretary
Central Fence
04.2023 - 02.2025
Office Manager
Auto store
04.2021 - 09.2022
Screven County High School