Renee Payne
Lithonia
Summary
Accomplished Member Services Trainer at Associated Credit Union, renowned for elevating staff development and productivity through expert mentoring and training. Specializes in creative problem-solving and interpersonal communication, significantly enhancing training effectiveness and employee growth. Proven track record in fostering strong relationships and implementing strategic improvements, contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Member Services Trainer
Associated Credit Union
04.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
Solutions Specialist
Broadview Credit Union (Formerly SEFCU)
06.2018 - 03.2021
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
Education
BBA - Business Administration And Management
Post University
Waterbury, CTSkills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Group and individual instruction
- Course planning
- Training needs analysis
- Interpersonal communication
- Subject matter expertise
- Feedback delivery
- Learning styles
- Training material updates
- Attention to detail
- Decision-making
- Coaching and development
- Critical thinking
- Clear communication
- Relationship building
- Training material development
- Documentation and recordkeeping
- Strategic planning
Timeline
Member Services Trainer
Associated Credit Union
04.2021 - Current
Solutions Specialist
Broadview Credit Union (Formerly SEFCU)
06.2018 - 03.2021
BBA - Business Administration And Management
Post University
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