Renee Wright
Port Wentworth
Summary
Accomplished Operations Manager with a proven track record at Clifton’s Dry Cleaners, enhancing operational efficiency and customer satisfaction. Expert in managing high-volume environments and skilled in conflict resolution. Demonstrated ability to improve product reliability and streamline inventory management, leveraging critical thinking and time management skills for superior service delivery.
Overview
30
30
years of professional experience
Work History
General Assembler
Hyundai Metaplant Of Georgia
12.2023 - Current
- Increased product reliability by meticulously following assembly instructions and blueprints, ensuring accurate component placement.
- Streamlined inventory management by accurately logging incoming components and reporting any discrepancies immediately upon discovery.
- Provided exceptional craftsmanship when working with delicate components, ensuring the production of high-quality finished products.
- Maintained compliance with industry standards by staying informed of current regulations pertaining to general assembly procedures.
Housekeeping Manager
Renee’s Residential Cleaning Services
06.2015 - Current
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of [Number] housekeepers.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
Front Counter Clerk
Curry Dry Cleaners
05.2022 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Advised guests about available products and services to meet individual needs.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Maintained transaction security by verifying payment cards against identification.
- Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
- Organized files and completed paperwork for each service action.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
Operations Manager
Clifton’s Dry Cleaners
07.1994 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
Education
GED -
Richard Arnold
Savannah, GASkills
- Customer Relations
- High-Volume Environments
- New Product Information
- Cash Handling
- Time Management
- Product and Service Knowledge
- Critical Thinking
- Customer Experience
- Managing Multiple Tasks
- Cash Register Operations
- Conflict Management
- Problem-Solving Skills
- Merchandise Sales
- Customer Inquiries
- Customer Service and Assistance
- Surface Sanitizing
- Credit Card Transaction Processing
- Store Cleaning
- Maintaining Clean Work Areas
- Hospitality Service
- Customer Needs Assessments
Timeline
General Assembler
Hyundai Metaplant Of Georgia
12.2023 - Current
Front Counter Clerk
Curry Dry Cleaners
05.2022 - 12.2023
Housekeeping Manager
Renee’s Residential Cleaning Services
06.2015 - Current
Operations Manager
Clifton’s Dry Cleaners
07.1994 - 03.2021
GED -
Richard Arnold
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