Overview
Work History
Education
Skills
Certification
Timeline
Generic

Renee G. Robinson

Marietta,MI

Overview

24
24
years of professional experience
1
1
Certification

Work History

Patient Access Specialist II (PRN)

Wellstar Cobb Hospital
07.2023 - Current
  • Interview each patient or representative to obtain accurate demographic, and insurance information, to enter into the registration system.
  • Obtain all necessary signatures regarding any special forms (ie SP3 acknowledgement, HIPPA, COB, Consent to Treat etc.) that may be required.
  • Read physicians orders to determine the procedure(s) requested, and to instruct patients accordingly.
  • Escort patient to assigned waiting areas and/or procedure rooms.
  • Greet all guest with a positive and professional attitude. WELCOME TO WELLSTAR!
  • Answer incoming phone calls, and troubleshoot accordingly.
  • Maintain courteous and cooperative working relationships with management, patients, physicians, other professional contacts, and the general public.
  • Demonstrate ability to tactfully handle difficult situations.
  • Strive to collect the estimated self-pay balance, outstanding previous balances and co payments from every patient required.
  • Consistently demonstrate the ability to organize work, recognizes and establishes appropriate work priorities, and complete work in a productive manner, without creating backlog.

Owner/Operator (Full Time)

UpTop Beauty LLC
01.2019 - Current

Content Creator (Part Time)

YouTube
02.2016 - Current

Patient Service Representative (Full Time)

Georgetown University Hospital (Neuorology)
11.2016 - 02.2018
  • Acted as first point of contact, and ensured pleasant experience for patients and visitors.
  • Interviewed patients and/or their representatives to obtain complete and accurate demographic, financial and insurance.
  • Understood importance of Medicare requirements.
  • Obtained all necessary customer consent forms.
  • Facilitated collection of all estimated patient liabilities, including co-payments and unmet deductibles
  • Demonstrated knowledge of insurance benefits and coverage for patients (ex. HMO, MCO, PPO, POS, EPO etc.)
  • Analyzed and rectified patient concerns using Hospital Database or communicating concern with Provider.
  • Used Hospital Database to access and/or update patient demographics
  • Obtained and identified referrals and/or authorizations (when needed) before date(s) of service.
  • Ensured that all monies were accurately collected and accounted for at day's end.

Agent Senior Violence Prevention (Full Time)

Department Of Public Safety And Correctional Services
10.2003 - 09.2016

Clinical Operations Representative II (Full Time)

Children's National Medical Center (Neurology)
05.2000 - 10.2003
  • Demonstrated accuracy of scheduled patients using applicable scheduling system for department.
  • Collected accurate demographic and insurance information. Updated systems as needed in accordance with department standards for registration accuracy .
  • Rescheduled appointment for patients who did not show or service(s) cancellations. Scheduled follow up appointments at check out as needed.
  • Greeted patients and parents courteously.
  • Obtained required consent forms for department & ensured distribution of compliance related materials.
  • Answered multi- line telephone, and addressed callers needs appropriately. Avoided transferring calls for better service to families. Managed voice mail messages within same business day.

Education

Bachelor of Arts -

University of The District of Columbia
Washington, DC

Skills

  • Over 10 years experience in Medical Front Office Setting
  • Over 25 years of Computer/data entry experience
  • Ability to communicate with Staff, Outside Departments, Patients and Patient Families effectively via written and/or verbal
  • Maintaining positive attitude within high stress environment
  • Effective problem solving and critical thinking skills
  • Exceptional Customer Service

Certification

Certified Revenue Cycle Representative (CRCR)

Timeline

Patient Access Specialist II (PRN)

Wellstar Cobb Hospital
07.2023 - Current

Owner/Operator (Full Time)

UpTop Beauty LLC
01.2019 - Current

Patient Service Representative (Full Time)

Georgetown University Hospital (Neuorology)
11.2016 - 02.2018

Content Creator (Part Time)

YouTube
02.2016 - Current

Agent Senior Violence Prevention (Full Time)

Department Of Public Safety And Correctional Services
10.2003 - 09.2016

Clinical Operations Representative II (Full Time)

Children's National Medical Center (Neurology)
05.2000 - 10.2003

Bachelor of Arts -

University of The District of Columbia

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Renee G. Robinson