Kristy Jackson
Columbus,GA
Summary
Results-driven leader, offering 10+ years of experience in strategic communications, billing and community engagement. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Highly skilled in fostering meaningful partnerships and driving positive change and enhancing communication strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Team Lead
Sam's Club-Columbus, GA
09.2023 - Current
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Delivered quick, professional, and friendly check-out experience to customers.
- Served as a role model for other employees by demonstrating professionalism at all times.
- Provided support for other departments as needed, including stocking shelves and cleaning merchandise areas.
Sales Associate Supervisor
Blu J-Morrow, GA
10.2021 - 02.2023
- Created detailed action plans to ensure efficient operations within the store.
- Resolved customer complaints efficiently while maintaining positive relationships with customers.
- Maintained accurate records of employee attendance, payroll information, and work schedules.
- Analyzed weekly sales reports to identify areas of improvement for the sales staff.
- Evaluated customer surveys in order to assess quality of service provided by staff members.
- Conducted regular meetings with staff members in order to review progress towards goals.
- Trained new employees on company policies, procedures, and customer service standards.
Quality Assurance Analyst
Thrivas Staffing
03.2021 - 08.2022
- Trained new and existing team members on quality assurance best practices.
- Established metrics and tracked trends within QA process over time.
- Trained junior QA analysts on best practices when conducting tests on products and services.
- Developed, implemented and maintained quality assurance processes to ensure product reliability.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Assistant Retail Supervisor
Madrag-Columbus, GA
12.2020 - 10.2021
- Analyzed financial reports regularly to assess performance against goals and take corrective action when necessary.
- Oversaw daily operations including opening and closing procedures, maintenance checks, loss prevention protocols.
- Excelled in training, coaching, and developing employees to their fullest potential.
- Communicated effectively with customers through verbal conversations as well as email correspondence.
- Developed and implemented strategies to drive sales growth and improve customer service.
- Analyzed profitability ratios between budget and expenses and identified areas requiring improvement and tightening.
Medical Billing and Collections Specialist
Blue Cross Blue Shield
04.2020 - 01.2021
- Corrected, completed and processed claims for multiple payer codes.
- Resolved customer inquiries regarding billing, charges, and payments.
- Maintained accurate and complete billing system and process.
- Handled escalated cases from customers regarding billing disputes professionally.
- Assisted patients with questions regarding their bills by providing accurate information and explanations.
- Identified trends in collection activities that could be used to improve future processes.
- Prepared detailed financial reports summarizing revenue cycle performance metrics on a monthly basis.
Lead Inventory Specialist
NCR-Columbus, GA
02.2018 - 12.2020
- Maintained close communication with internal departments regarding changes in product specifications or pricing structures.
- Created reports to analyze key performance indicators such as sales trends, inventory levels, and product availability.
- Negotiated contracts with suppliers for maximum cost savings while meeting deadlines.
- Implemented an effective system for tracking inventory movements between warehouses.
- Developed and implemented efficient processes to streamline material handling procedures, resulting in increased productivity and cost savings.
- Monitored stock levels for accuracy and issued replenishment orders as needed.
- Maintained accurate inventory records and tracked product movements in multiple warehouses using a variety of software systems.
Community School Activity Leader
Columbus Consolidated Government-Columbus, GA
06.2017 - 02.2018
- Encouraged creativity through the use of technology-based learning tools.
- Demonstrated leadership abilities while motivating young people towards academic success.
- Assisted in developing individual education plans for special needs children.
- Provided feedback on student performance in order to promote growth and development.
- Performed administrative duties related to scheduling classes or organizing events.
- Promoted an inclusive environment by creating opportunities for diverse populations of students to interact with one another.
- Directed, coordinated and evaluated activities of personnel and support staff engaged in administering academic departments or alumni organizations.
Education
Rivertown School of Beauty
Columbus, GADiploma -
Hardaway High School
Columbus, GA05.2017
Skills
- Strategic Communication
- Payroll Administration
- Account Management
- Quality Improvement
- Employee Evaluation
- Shift Scheduling
- Coaching
- Client Service
- Complaint resolution
- Mentoring
Certification
Rivertown School of Beauty, Barber, Skin Care, And Nails, Columbus, GA, Continuing education in Esthetics
Timeline
Front End Team Lead
Sam's Club-Columbus, GA
09.2023 - Current
Sales Associate Supervisor
Blu J-Morrow, GA
10.2021 - 02.2023
Quality Assurance Analyst
Thrivas Staffing
03.2021 - 08.2022
Assistant Retail Supervisor
Madrag-Columbus, GA
12.2020 - 10.2021
Medical Billing and Collections Specialist
Blue Cross Blue Shield
04.2020 - 01.2021
Lead Inventory Specialist
NCR-Columbus, GA
02.2018 - 12.2020
Community School Activity Leader
Columbus Consolidated Government-Columbus, GA
06.2017 - 02.2018
Rivertown School of Beauty
Diploma -
Hardaway High School
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