Graciela Razo
Flowery Branch
Summary
Bilingual student seeking a degree in Finance at the University of North Georgia. With over 5 years of customer service expertise and 4 years of experience as a pharmacy technician. My goal is to apply my critical thinking and communication skills to excel in the finance field. I am committed to delivering excellent financial advice and guidance. I look forward to this new shift in my career and the opportunities to come.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Gainesville
01.2021 - Current
- Assisted pharmacists in preparing and dispensing medications accurately, ensuring patient safety.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Entered patient profile information into computer systems accurately and completely.
- Collaborated with healthcare professionals to resolve medication-related inquiries promptly.
- Trained new staff on pharmacy procedures and customer service standards to enhance team performance.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Performed administrative duties including filing, data entry, and answering phones to support pharmacy operations.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Cashier
Walmart
Gainesville
05.2020 - 01.2021
- Processed customer transactions at point of sale, ensuring accuracy and speed.
- Managed cash register operations and balanced daily cash drawers.
- Greeted customers and addressed inquiries about store products and services, enhancing customer satisfaction.
- Collaborated with team members to improve customer service, contributing to positive shopping experiences.
- Handled returns and exchanges according to store policies and procedures.
Personal Care Assistant
Loving Hearts Home Care
Gainesville
09.2020 - 12.2020
- Supported clients in daily living activities and personal hygiene to enhance comfort and dignity.
- Administered medications as prescribed by healthcare professionals.
- Ensured cleanliness and organization of client living spaces to promote well-being and safety.
- Recorded care activities and noted changes in client conditions to inform healthcare plans.
Education
BBA - Finance
University of North Georgia
Gainesville, GA05-2028
High School Diploma -
Gainesville High School
Gainesville, GA05-2020
Skills
- Understanding insurance procedures, processing claims, and resolving billing issues
- Accurate and effective data entry skills
- Proficient in handling cash, card, and check transactions accurately and effectively
- Strong math skills for counting, balancing, and reconciling transactions
- Ensuring accuracy in all transactions and record keeping
- Ability to identify and resolve issues efficiently and effectively
- Ability to adapt to new procedures and technologies
- Handling the demands of a fast-paced environment and managing multiple tasks simultaneously
- Provide friendly, helpful, and informative service to patients and customers
Languages
Spanish
Native/ Bilingual
Certification
PTCB- Pharmacy Technician License- Georgia Board of Pharmacy
Timeline
Certified Pharmacy Technician
Walmart
01.2021 - Current
Personal Care Assistant
Loving Hearts Home Care
09.2020 - 12.2020
Cashier
Walmart
05.2020 - 01.2021
BBA - Finance
University of North Georgia
High School Diploma -
Gainesville High School