Amaya Rice
Conyers
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AnswerFirst
Tampa
03.2025 - Current
- Resolved customer inquiries through phone and email communication.
- Provided product information and troubleshooting support to customers.
- Documented customer interactions in the CRM system accurately.
- Collaborated with team members to enhance service delivery processes.
- Maintained a positive demeanor during challenging customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Dentist Assistant/Office Manager
Darryl Eaton DDS
Decatur
03.2020 - 01.2023
- Managed dental office operations and coordinated patient scheduling efficiently.
- Utilized digital imaging systems for accurate diagnostic evaluations.
- Mentored junior staff on best practices in dental procedures and patient interactions.
- Developed long-term relationships with patients through excellent customer service skills.
Call Center Representative
Jackson Financial Services
Atlanta
03.2019 - 01.2020
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Handled inbound customer inquiries regarding financial services and account details.
Sale Representative
MarketSource
Atlanta
06.2018 - 01.2019
- Engaged customers to identify needs and recommend suitable products.
- Managed inventory levels to ensure product availability for customers.
- Collaborated with team members to achieve sales targets and improve performance.
- Developed key customer relationships to increase sales.
Education
Associate - Dental Assisting
Altierus career college
Norcross, gaSkills
- Dentrix
- Documentation
- FMX/ BW/ Panoramic
- Four handed dentistry
- HIPAA
- Infection control
- Insurance Billing
- Interpersonal Skills
- Inventory and supplies
- Medical Procedures
- Needs Analysis
- Open dental
- Organizational Skills
- OSHA
- Patient Care
- Place retraction cord
- Positive Business Relationships
- Problem-Solving
- Product Information
- Radiation Safety
- Restorative procedures
- Sealants
- Study model pour and trim
- Tray setup
- Verbal Communication
- Written Communication
- Product troubleshooting
- CRM documentation
- Problem solving
Certification
- Radiation Safety Certification, 01/2019, 12/2019
- HIPAA/OSHA/CPR Certification, 01/2019, 12/2019
Timeline
Customer Service Representative
AnswerFirst
03.2025 - Current
Dentist Assistant/Office Manager
Darryl Eaton DDS
03.2020 - 01.2023
Call Center Representative
Jackson Financial Services
03.2019 - 01.2020
Sale Representative
MarketSource
06.2018 - 01.2019
Associate - Dental Assisting
Altierus career college