Reynaldo Montoya
ATHENS
Summary
Accomplished Store Manager with a proven track record at WNB Factory, enhancing team performance and customer satisfaction through expert training in POS Systems and effective problem-solving. Excelled in staff management and employee training, significantly boosting efficiency and fostering a collaborative work environment. Effective at managing multiple priorities. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Store Manager
WNB Factory
02.2022 - Current
- Trained sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees in fast-paced environment with communication and positive feedback.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Manager
Choo Choo Grill Express
10.2018 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Cross-trained employees to maximize team ability and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Crew Member Team Leader
Little Caesars
01.2017 - 10.2018
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Educated team members on quality standards throughout daily process.
Education
High School Diploma -
Cedar Shoals High School
Athens, GA05.2019
Skills
- Team Development
- Employee Training
- POS Systems
- Customer Service
- Problem-Solving
- Staff Management
- Report Generation
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
WNB Factory
02.2022 - Current
Manager
Choo Choo Grill Express
10.2018 - 02.2022
Crew Member Team Leader
Little Caesars
01.2017 - 10.2018
High School Diploma -
Cedar Shoals High School
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