Rhea Gilbert
Lithonia
Summary
I am a highly motivated undergraduate senior pursuing a career in public health with a focus on community health and health equity. I am currently seeking opportunities in clinical research and public health to gain hands-on experience and deepen my understanding of how health policies are implemented and affect population outcomes. My interests lie in research settings that address social determinants of public health and contribute to meaningful improvements in community well-being. I bring experience providing administrative support in healthcare settings, with proficiency in scheduling, insurance verification, and managing patient records using EPIC. I am committed to continuous learning and eager to apply my skills to support clinical research and public health initiatives. My goal is to contribute to interdisciplinary teams working at the intersection of healthcare, policy, and community wellness.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Emory Healthcare
Atlanta, GA
08.2023 - Current
- Register and schedules appointments, imaging and diagnostic testing for new and established patients and serves as the primary point of care for these patients and their families.
- Transcribes orders and schedules ancillary appointments.
- Access Coordinator for new and current employees by assisting with the onboarding process, ensuring new employees are granted appropriate system access on their start date and managing user roles and permissions, ensuring that access is granted based on job requirements and security standards.
- Provides exceptional customer service while efficiently assisting patient's with the check in and check out process.
- Responsible for retrieval and scanning medical records and similar administrative documents into patient's charts.
Patient Services Coordinator II
Emory Healthcare
Atlanta, GA
12.2022 - 08.2023
- Provides exceptional customer service while efficiently assisting patient's with the check in and check out process
- Thoroughly confirms key patient demographics and insurance information and updates information as needed
- Effectively schedules return and new patient appointments, completes referrals, assists in scheduling specialized imaging and diagnostic tests, and transcribes medical orders and schedules those appointments in a timely manner
- Responsible for requesting and scanning medical records and similar administrative documents into patient's charts
Customer Service Representative
Ashley Furniture
Lithonia, GA
03.2021 - 12.2022
- Effectively resolve customer's complaints and issues by utilizing empathetic listening skills and comprehensive problem-solving skills through in-person and phone interactions.
- Effectively communicates with internal and external customer's and team members through email, phone, and in-person interactions.
- Always remains calm and courteous, even during moments of intense customer displeasure.
- Collects and verifies various forms of payments.
- Daily usage of Microsoft Office, Excel, and other specialized computer systems.
- Daily usage of Salesforce/D365 to create new cases and resolve/work on current cases pertaining to customer's issues and claims.
- Daily usage of printers to scan, make copies, and send documents to appropriate parties.
- Build rapport with incoming clients and answers product and price related queries accurately.
- Collects and process payments for items and generates bills for clients.
Customer Service Associate
IKEA
Atlanta, GA
02.2019 - 04.2021
- Extremely proficient in remaining calm and courteous during intense customer displeasure, in fast-paced retail environment.
- Price and arrange merchandise using creative display strategies to increase and encourage consumerism.
- Deal with customer complaints and questions effectively.
- Collect and processed various forms of payments and generate bills for customers.
- Promote new products to clients and effectively persuade customer's to apply for store credit card.
- Occasionally participates in processing and shipping online fulfillment orders to customers.
Sales/Merchandise Associate
JCPenney
Lithonia, GA
11.2016 - 07.2019
- Price and arrange merchandise using creative display strategies to increase and encourage consumerism
- Deal with customer complaints and questions effectively
- Collect and processed various forms of payments and generate bills for customers
- Promote new products to clients and effectively persuade customer's to apply for store credit card
- Occasionally participates in processing and shipping online fulfillment orders to customers
Education
B.S. - Public Health
Capella University
B.S. - Biology
Georgia State University
01-2013
Skills
- Patient Registration
- Complete knowledge of safety policies and practices
- Proficient in prioritization and planning
- Electronic Document Filing
- Appointment Scheduling
- Proficient research and analysis skills
- Customer Service
Timeline
Patient Care Coordinator
Emory Healthcare
08.2023 - Current
Patient Services Coordinator II
Emory Healthcare
12.2022 - 08.2023
Customer Service Representative
Ashley Furniture
03.2021 - 12.2022
Customer Service Associate
IKEA
02.2019 - 04.2021
Sales/Merchandise Associate
JCPenney
11.2016 - 07.2019
B.S. - Public Health
Capella University
B.S. - Biology
Georgia State University