RheaAnn Couch
Griffin
Summary
Years of experience in high volume customer service based work environment. Proven track record of efficiently and accurately completing the tasks at hand. Offers strong time management, organizational and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Eagle's Landing Christian Academy
2018.06 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Referral Coordinator
First GA Physicians Group
2015.10 - 2018.03
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Call Center Representative
Resurgens Orthopedics
2010.06 - 2015.10
- Answered patient calls from a queue and scheduled MRI appointments
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Obtained precertification for patients' MRI appointments
Front Office Assistant
Atlanta Heart Associates
2008.08 - 2010.06
- Directed phone inquiries, answered patient questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to back office staff.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Education
High School Diploma -
Eagle's Landing Christian Academy
McDonough, GASkills
- Excellent customer service skills
- Reliable individual who always strives to see a task through to completion
- Quick learner who is accustomed to working in a fast paced environment
- Team player who has the ability to work well with others to complete tasks
References
References available upon request
Timeline
Assistant Store Manager
Eagle's Landing Christian Academy
2018.06 - Current
Referral Coordinator
First GA Physicians Group
2015.10 - 2018.03
Call Center Representative
Resurgens Orthopedics
2010.06 - 2015.10
Front Office Assistant
Atlanta Heart Associates
2008.08 - 2010.06
High School Diploma -
Eagle's Landing Christian Academy
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