Rhonda Ibanez
317 Glen Eden Way
Summary
Dynamic Veterinary Assistant with proven expertise at Lafayette Animal Clinic, excelling in client communication and patient care. Enhanced animal comfort during procedures and improved client education on wellness plans, resulting in increased client satisfaction. Skilled in multitasking and maintaining a sanitized environment, ensuring safety and efficiency in a fast-paced clinic setting.
Overview
17
17
years of professional experience
Work History
Veterinary Assistant
Lafayette Animal Clinic
LaFayette, GA
10.2009 - Current
- Assisted veterinarians in performing examinations and diagnostic tests on various animal species.
- Maintained cleanliness and organization of treatment areas and surgical suites to ensure safety protocols.
- Provided compassionate care to animals during procedures, enhancing their comfort and reducing stress levels.
- Educated pet owners on proper animal care practices and post-operative instructions to improve health outcomes.
- Prepared and administered medications as directed by veterinary staff, ensuring accuracy and compliance with protocols.
- Monitored animal vital signs during surgeries, contributing to patient safety and effective anesthesia management.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Observed animals for signs of distress or illness.
Customer Service Representative
Lafayette Animal Clinic
LaFayette, GA
10.2009 - Current
- Assisted clients with inquiries regarding pet care and clinic services.
- Managed appointment scheduling and follow-up communications efficiently.
- Educated pet owners on vaccination protocols and wellness plans.
- Processed payments and maintained accurate financial records.
- Trained new staff on customer service best practices and clinic procedures.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Lafayette Highshool
LaFayette, GA12.2009
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Appointment scheduling
- Client education
- Reception duties
- Active listening
- Multitasking
- Customer service
- Veterinarian assistance
- Patient Check-ins
- Relationship building
- Cash drawer balancing
Timeline
Veterinary Assistant
Lafayette Animal Clinic
10.2009 - Current
Customer Service Representative
Lafayette Animal Clinic
10.2009 - Current
High School Diploma -
Lafayette Highshool