RHONDA I. ELMORE
Austell
Summary
Customer service professional with extensive experience in fast-paced environments, recognized for strong communication and problem-solving skills. Proven track record in conflict resolution and team leadership, driving customer satisfaction and operational efficiency. Results-oriented with a focus on maximizing employee engagement and performance through effective training and morale-building techniques. Committed to delivering exceptional customer experiences while maintaining high productivity standards.
Overview
19
19
years of professional experience
Work History
Director of Donor Relations & Scholarships
Morehouse College
Atlanta
01.2021 - Current
- Serve as a primary point of contact for students, families, donors, and campus partners
- Deliver consistent, high-quality customer service while managing inquiries, deadlines, and documentation
- Coordinate meetings and events, ensuring a welcoming and professional experience
- Maintain detailed records and ensure compliance with policies and procedures
- Build trust-based relationships through clear communication and responsiveness
Guest Services Associate
Ronald McDonald House Charities of Central IL
Peoria
12.2019 - 12.2021
- Assisted families with check-in and check-out processes at the charity's facilities.
- Coordinated meal services and activities for families staying at the Ronald McDonald House.
- Provided support and information to guests regarding local resources and services.
- Maintained cleanliness and organization of common areas within the charity's facilities.
- Collaborated with volunteers to enhance guest experiences during their stay.
- Managed reservations and room assignments for incoming families efficiently.
- Communicated effectively with staff to ensure smooth daily operations at the house.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction during stays.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Customer Relations Manager
Illinois Central College
Peoria
01.2019 - 01.2020
- Provided daily customer service support to students and families via phone, email, and in-person
- Managed high-volume call queues (200+ calls per day) while maintaining service standards
- Resolved customer concerns, escalations, and complaints in a timely and professional manner
- Trained staff on customer service procedures and communication expectations
- Ensured accuracy in records, documentation, and follow-up communication
Admissions Counselor
Lincoln College
Normal
01.2010 - 01.2013
- Assisted prospective students and families with questions related to admissions and enrollment
- Delivered personalized customer support throughout the application process
- Responded promptly to inquiries via phone, email, and in-person meetings
- Provided clear explanations of processes, requirements, and timelines
Convention Services & Sales Coordinator
Peoria Area Convention & Visitors Bureau / Peoria Civic Cent
Peoria
01.2007 - 01.2009
- Provided on-site customer service support for events and meetings
- Assisted clients with logistics, scheduling, and service coordination
- Maintained accurate booking records and client files
- Represented the organization professionally with guests and partners
Education
Bachelor of Science - Public Relations
Illinois State University
Normal, ILSkills
- Customer service
- Guest support
- Front desk support
- Reception support
- Phone communication
- Email communication
- In-person communication
- Conflict resolution
- Problem solving
- Data entry
- Record management
- Scheduling
- Time management
- Team collaboration
- Attention to detail
- Event coordination
- Donor relationship management
- Customer service excellence
Availability
Seeking part-time opportunities, Flexible schedule including evenings and weekends, retail, hospitality, front desk, customer service
Timeline
Director of Donor Relations & Scholarships
Morehouse College
01.2021 - Current
Guest Services Associate
Ronald McDonald House Charities of Central IL
12.2019 - 12.2021
Customer Relations Manager
Illinois Central College
01.2019 - 01.2020
Admissions Counselor
Lincoln College
01.2010 - 01.2013
Convention Services & Sales Coordinator
Peoria Area Convention & Visitors Bureau / Peoria Civic Cent
01.2007 - 01.2009
Bachelor of Science - Public Relations
Illinois State University